On January 31st I ordered the Houston Rodeo Belt Buckle. It stayed in the "processing" status until yesterday (20 days) when it changed to "Failed" status. I ordered it again and the message I got said "We're sorry, you have redeemed the maximum quantity for this item". So I called the toll free number, was given a reference # & told someone would contact me within 24 hours to resolve this problem. All agents who look at my account can see that none of this was my fault. Called again last night & talked to a manager who said it would be 7-10 days before it is resolved. Come on guys, ARE YOU KIDDING ME? I have been calling 1 or 2 times a week since Jan. 31st because I knew something was wrong with this order. How can this be so difficult? Will someone please call me & fix this so I can order the reward?
Posted 7 years ago
