Fondue pot missing items | My Coke Rewards Customer Community

I just received my fondue pot in the mail that I purchased with my points. When I opened the box, the only thing inside was the pot it's self. I thought it was supposed to come with fondue forks so I went and double checked with the description and confirmed that it was to include fondue forks as well as a card with the history of fondue as well as a recipe.

Christina Reynolds Laycock

5 Posts
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Posted 8 years ago

8 years ago

Chelsey Binkley

280 Posts
7 Reply Likes

We apologize for your dissatisfaction in your recent reward redemption. Please give us a call anytime 9am-7pm EST Monday through Friday at 866-674-2653 to speak with an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent. They can best assist you individually, either to provide you with a replacement reward or to refund your points.

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2012-12-19T00:23:14+00:00

Christina Reynolds Laycock

5 Posts
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I called the number that day and told them what had happened. They said they'd look into it and I'd hear back from them in 5-7days and I still have not heard back. Is this an issue that they're going to fix?

8 years ago

Christina Reynolds Laycock

5 Posts
0 Reply Likes

I did call them and they told me they'd look into it and I'll probably hear from them in 5-7 days but she couldn't say if I'll get the missing pieces or not.

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8 years ago

Kim Lowe Charlton

3 Posts
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Mine also came without forks and I called and they said someone would call me and they never did...was a Christmas gift!

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