I feel like Coke doesn't care about our concerns.

  • 1
  • Problem
  • Updated 3 years ago
I feel like Coke doesn't care about us or our concerns. First of all, there was very little notice regarding this change...should have said that starting January 1, 2018 the changes would take place...allow those of us who redeem points during summer months to do so. If Coke insists on forging ahead with this change, then lift the weekly limit of 75 points so that those us (and there are many) who were saving codes to enter for summer redemption can do so without being penalized. Finally, I'm tired of the same generic answer from Coke. Nothing on coke.com is worth redeeming codes for. We want the same rewards we had access to before - not sweepstakes for cruises, etc. Coke gives the same canned response for each post.  We want and deserve answers.  Coke - If you don't know, then ask someone who does.  You provide no information to us.  I've called and gotten the same responses on the phone.  It's not ok.
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Hope Tenney Waterfield

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  • frustated

Posted 3 years ago

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MP, Employee

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We appreciate you reaching out, Hope, thank you for taking the time to provide your feedback. We sincerely value our loyal customers. Try the new experience on Coke.com 
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Hope Tenney Waterfield

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Again...same response.  The only things available on coke.com are a song download and a sweepstakes.  Neither of there are of use to me.  Extend the existing program until the end of the year or find someone who can answer the questions I have about rewards availability.  Thanks!
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Kimberly Wilmer Conti Durner

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I agree, you captured my feeling completely.  I cannot believe the lack of concern for customers who obviously spent a fortune on their product (which basically kills you lol).  I couldn't believe they announced the change and boom the movie tickets were gone and no one from Coke will just say, "Yep you are right we don't care anymore and won't be replenishing those rewards.  Pick something else that is left!"  If I go ahead and spend the points on other crap, and the movie tickets come back I will be upset.  No, it is not a big deal in the big scheme of life, but this is indicative of the crap we consumers deal with, as the companies get richer and the regular people get nothing!!!
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Mbayang Gueye

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Hi
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