I no longer have access to my registered email account | My Coke Rewards Customer Community

Hello,

I no longer have access to the email account that I used to register for my coke rewards. I called the my coke rewards program and the person there walked me through entering a message on the my coke rewards asking for assistant and to contact me at a new email account. However, after doing this two weeks ago, I still have not received assistance in updating my address from one that I no longer have access too. What can I do? Can someone assist with this issue? I do not believe this should be so complicated and I see others have had this issue before.

CJ Johnson

3 Posts
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Posted 6 years ago

6 years ago

B. Smith, Employee

1538 Posts
74 Reply Likes

Hi Calvin, Please submit your request via the Contact Us form found here: CokeURL.com/ContactForm. Please make sure that you enter your working email address into the email field on the form so that Consumer Care can email you to your working address. Be sure to include a note in your message about not being able to access your old email account. Thank you!

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6 years ago

CJ Johnson

3 Posts
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This is what I did twice already. How long does it take customer care to respond? I did this once two weeks ago and again about a week ago. Thank you.

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6 years ago

B. Smith, Employee

1538 Posts
74 Reply Likes

Hi Calvin, submitting multiple tickets can delay the process. Please allow 5-7 business days (not including holidays/weekends) for a response via email from the Customer Care team. Add My Coke Rewards to your "Safe Senders" list to ensure you receive messages from our team in your inbox.

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6 years ago

CJ Johnson

3 Posts
0 Reply Likes

Perhaps I should continue to wait then? It has been more than 7 days but they may not have got to my ticket yet?

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3 years ago

Mbayang Gueye

2542 Posts
3 Reply Likes

Hi
Nice to meet you after viewing your profile i am Luciana, from Madrid Spain,

i have a project discussion with you please email me on: (santiago.luciana@yahoo.com) for brief information, i urgently await your urgent response to this email, Thanks

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