Keep getting "Oops - there is an errorr..." when I can't find any error.

  • 1
  • Problem
  • Updated 7 years ago
I tried to enter 6 DIFFERENT CODES only to receive this message:

"Oops: there is an error in the code you entered. Here's some info that might help: Codes aren't case sensitive. No spaces are required. If it looks like an "O", if is actually a zero."

I "talked" with Chip once and he granted me 3 points. After that "Chip" said he had already answered that question, even though I entered it with a DIFFERENT code.

What next? No long holds on phone acceptable.
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Patti Bublat

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  • confused

Posted 7 years ago

  • 1
Photo of L. Newton

L. Newton

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Hey Patti, if you give us a call and follow these directions, you'll get right through to an agent.

Please call 866-674-2653 anytime 9am-7pm EST Monday through Friday to reach an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent.