lost 12 pk coupons

ok, I emailed you guys a few weeks ago about my three 12 pk coupons that I redeemed and I still have never rec'd. I redeemed points for them way back in february and we got an email march 5th that they were shipped out but we moved march 19th . We still have not gotten them so now what? How can I get what is coming to me? Did they get returned back to your office? They sure did not get forwarded to me even tho we did put a change of address into our post office before we moved. Please help me. I spent a lot of points for these. The email I re'd from you when I informed you of this issue a few weeks ago did not help me,, just saying it takes time to rec them ,, I get these all the time I know how long it takes,, but these did not come.