Lost codes/bad customer service

  • 1
  • Problem
  • Updated 7 years ago
  • Solved
I am having problems entering my codes.. One out of every 4 or so gives error message!! I am entering code from a new bottle of coke and I get message that code was previously used!!! My account no longer lets me review the list of codes. The customer service people told me they were crediting my account, I never doubted so I never kept track. this last week the rep told me she would credit my 15 points but I would have to wait 24 hours. I beleived and threw away my codes,. When I checked my balance there was no credit... ?
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Mary Lou Cardenas

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Posted 7 years ago

  • 1
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L. Newton

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Hi Mary Lou, we're sorry to hear that. Can you please call our team back regarding this? Please call 866-674-2653 anytime 9am-7pm EST Monday through Friday to reach an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent.