I redeemed points for a Barnes & Noble card on 5-25. Ireceived an email telling me to watch for another e-mail with a code in it. I never received that email. I contacted you by e-mail and was asked to call customer service. I did that on 6-27 and I received a e-mail that supposedly contained a case number. That number was listed as [Case.CaseNumber]. I have sent 2 follow up e-mails (on 6/28 and 6/29) asking what the case number is but have not received an answer. I have reached the point where I believe that I will never receive the reward and that your customer service sucks. If you should want to reach me, my e-mail address is mefields@iserv.net.
Posted 7 years ago
Me either - doubt I will ever receive the reward either -
B. Smith, Employee
Hi Jesse, have you checked your "Spam" and "Junk Mail" folders for your redemption/confirmation email? If you are unable to locate it, please add My Coke Rewards to your "Safe Senders" list and then call 866-674-2653 anytime between 9 a.m.–7p.m. EST Monday through Friday to reach an agent directly. Select your language, press 1 to "find out how MCR works" and 0 to reach an agent. They can best assist you individually.
