Missing sweepstakes prize

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  • Updated 7 years ago
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My husband (Michael Lowhorn) won a free ticket from Southwest Airlines during the Coke Zero Super Bowl sweepstakes, which has to be used by 5/1. He was told it was sent on 2/6 via FEDEX, but he wasn't given a tracking number (it was given as "unknown"). As of today, still no ticket. It doesn't take over a week to send something by FEDEX anywhere in the U.S., and why no tracking number? He tried e-mailing Coke Rewards yesterday morning to see if someone could check into it, but all he was given was a reference number (01096057) for his request. A second request for info was sent late yesterday afternoon with that reference number, and it was completely ignored. Can anyone here help? Even just to say, "Hey, we're checking into it"?
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Tricia Geralds Lowhorn

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Posted 7 years ago

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L. Newton

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Sorry to hear that, Tricia. We ask that you please wait 7-10 days for the team to get back to you. Thank you.
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Tricia Geralds Lowhorn

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Apparently this was taken care of late yesterday. My husband got notice that the ticket was actually mailed out yesterday via Priority Mail, and we have a tracking number. I don't know why he was originally told that it had been sent out via FedEx on 2/6, but it's taken care of now. Thanks for your help.
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Holly Kipp

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I still haven't received my 2 Gold AMC Movie Theater tickets I won from the Coke Zero Super Bowl sweepstakes game. The tracking number also said "UNKNOWN" and it's been 10 business days. It said I'd receive it in 7-10 business days and I still haven't gotten it.
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CathrynS

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I haven't received mine either.
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Holly Kipp

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I finally got my movie tickets last month. But the stuff I won from the Coke Zero March Madness NCAA basketball bracket challenge and team gear I ordered haven't been shipped to me. I called Coke rewards over a week ago and talked to someone. The lady told me to wait 8-10 weeks and they still haven't been shipped!
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JamesM

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all the prizes seem to be missing \