MP3 problem

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I just received the mp3 player that I used my points on and I'm having a problem, I can not get either of my computers to see it so I can load songs on it and use it. The instructions aren't real clear and I was hoping that you could tell me what I'm doing wrong or not doing to make it work.
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KathyB

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Posted 8 years ago

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L. Newton

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Hi Kathy, our team will be glad to assist you with this. Please give us a call anytime 9am-7pm EST Monday through Friday at 866-674-2653 to speak with an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent. We appreciate your patience.