No immediate matching points | My Coke Rewards Customer Community

Hello. I am entering codes today, October 21, and the message on your website says bonus points for cap codes. I entered one cap code on my friend's account and did not receive the matching points. So I entered one cap code on MY account and got the same results...no match yet the rules state "When Points will be Awarded: Accounts will be credited instantly after code entry".
I called Coke on the phone and was disconnected because the call volume was too high. How in the world do you run a business with such poor customer service?

Cindy Kuzara

27 Posts
1 Reply Like

Posted 5 years ago

5 years ago

MP, Employee

653 Posts
39 Reply Likes

Hi, Cindy. We're sorry about that inconvenience, please provide us with your e-mail address so we can follow up your case internally. Thanks!

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5 years ago

Cindy Kuzara

27 Posts
1 Reply Like

I really don't think that going through my email is the solution. Someone needs to update the link on your website so it is valid, then I would think that any cap codes entered would be updated with the matching points. This is craziness!
My email is ckuzara@cfl.rr.com and Misty's email is mbelford@cfl.rr.com I entered one code into each of our accounts and when the matching points did not immediately credit, I stopped entering. You will see one entry into each account email listed. I have approximately twenty parents screaming at ME because your site is not working. I am trying to be patient so I can explain to them why this is not working. Please let me know when the double cap points is working so I can finish my code entries.

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3 years ago

Mbayang Gueye

2542 Posts
3 Reply Likes

Hi
Nice to meet you after viewing your profile i am Luciana, from Madrid Spain,

i have a project discussion with you please email me on: (santiago.luciana@yahoo.com) for brief information, i urgently await your urgent response to this email, Thanks

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