No Email Containing 20 Digit Code Ever Received | My Coke Rewards Customer Community

On 9-1 I redeemed points for a 6 months Club Pogo membership and while the screen said it was successful and my account shows it was successful, the email containing the 20 digit code that I need to enter to redeem the membership has not been received.

I did call the toll free number listed and was told they could not help me over the phone and was told the email submission I had sent would take a week to 10 days to get a response.

I have not had an issue before in not receiving the codes, so not sure what happened to them this time. My membership is expiring on 9-6 and was hoping to have this resolved before then.

PamS

16 Posts
1 Reply Like

Posted 7 years ago

7 years ago

L. Newton

2405 Posts
91 Reply Likes

Pam, please provide us with your email address so we can look into this for you.

Comment

7 years ago

PamS

16 Posts
1 Reply Like

I prefer not to put my email address in a public forum like this, but I will give you the case number code for this issue that I received and you can access it that way:

ePrize # 01563570

Thanks for any assistance that you can offer as I have not gotten any help any other way so far, phone or via email.

Comment

7 years ago

L. Newton

2405 Posts
91 Reply Likes

Hi Pam, we understand your concern. Would you mind sending us a private message on Facebook with your email address? This will help our team to identify your account and look into this for you.

Comment

7 years ago

PamS

16 Posts
1 Reply Like

Message sent.

Comment

7 years ago

PamS

16 Posts
1 Reply Like

L. Newton, is there an update on getting this issue resolved? I am still waiting for a 20 digit redemption code so that I can renew my Club Pogo subscription which has now expired at this point.