PLEASE SEE BELOW. To summarize, I am NOT getting double points for Diet Coke codes, and "Chip" said "Bonus points do not count toward weekly points limits. Promotion ends December 20, 2013 11:59pm"; however, I got a message saying I had reached my limit, and was no longer able to enter more codes. Please explain.
Chip: Hi, I'm Chip, your My Coke Rewards virtual agent. How can I help?
You: hi Chip, I am entering codes for Diet Coke which is supposed to be DOUBLE points; however, I am not getting
Chip: Hi. Happy Holidays! Depending on the offer type, your Bonus points may not be instantly credited. If your points have not been added to your account history within 48 hours, double-check full program details to ensure eligibility.
If there is still an issue, contact a consumer care agent using the Contact Form or calling us between 9:00 AM and 7:00 PM ET, Monday through Friday, at 866-674-2653.
You: okay, thanks.
Chip: You're welcome.
18 Dec. Entered 9 codes
20 DEC, 10:06 P.M.:
Chip: Hi, I'm Chip, your My Coke Rewards virtual agent. How can I help?
You: STILL NOT RECEIVING DOUBLE POINTS FOR DIET COKE CODES. ENTERED 9 ON WED AND 21 JUST NOW. GOT 3 PTS, NOT 6
Chip: From December 16 to December 20, receive double points on all Diet Coke Fridge packs. Simply enter your codes as usual. There is no limit to the number of times you can earn the offer during the promotional period.
It may take up to 48 hours for your account to reflect bonus points. Bonus points do not count toward weekly points limits. Promotion ends December 20, 2013 11:59pm.
Participating packages include:
• Diet Coke Fridge Pack
• Caffeine Free Diet Coke Fridge Pack
• Diet Cherry Coke Fridge Pack
• Diet Coke with Splenda Fridge Pack
• Diet Coke with Lime Fridge Pack
Was this information helpful in solving your issue?
- Yes
- No
You: SAYS BONUS PTS DO NOT COUNT TOWARD WEEKLY PTS. CAN I ENTER AS MANY AS I WANT?
Chip: We love surprising our members with Bonus point opportunities throughout the year. Be sure to check the website regularly, sign up for email notifications and follow us on Facebook and Twitter so you don't miss out!
Click here for a current list of ways to boost your balance.
Chip: You're welcome. I'm here if you have any more questions.
You: you said:Bonus points do not count toward weekly points limit; however, just got a message saying reached limi
Chip: You can earn up to 120 points per week via standard code entry. This limit does not include bonus points you can earn. If you've hit your weekly limit, come back next week and enter more codes!
The week begins at 12:00 AM EST each Monday and will run through 11:59 PM EST Sunday.
Was this information helpful in solving your issue?
- Yes
- No
You: No
Chip: I'm sorry that wasn't helpful. I may have misunderstood your question. Could you please rephrase it?
You: why did I get message saying I had reached limit, when you just said bonus points do not count?????
Chip: I may have already answered your question, click here to see the answer again or contact us.
You: contact us
Chip: You can contact us via our Contact Form or call us at 866-674-2653 between 9:00 AM and 7:00 PM ET, Monday through Friday. We also directly assist members with consumer care issues via Facebook.
Chip: Hi, I'm Chip, your My Coke Rewards virtual agent. How can I help?
You: hi Chip, I am entering codes for Diet Coke which is supposed to be DOUBLE points; however, I am not getting
Chip: Hi. Happy Holidays! Depending on the offer type, your Bonus points may not be instantly credited. If your points have not been added to your account history within 48 hours, double-check full program details to ensure eligibility.
If there is still an issue, contact a consumer care agent using the Contact Form or calling us between 9:00 AM and 7:00 PM ET, Monday through Friday, at 866-674-2653.
You: okay, thanks.
Chip: You're welcome.
18 Dec. Entered 9 codes
20 DEC, 10:06 P.M.:
Chip: Hi, I'm Chip, your My Coke Rewards virtual agent. How can I help?
You: STILL NOT RECEIVING DOUBLE POINTS FOR DIET COKE CODES. ENTERED 9 ON WED AND 21 JUST NOW. GOT 3 PTS, NOT 6
Chip: From December 16 to December 20, receive double points on all Diet Coke Fridge packs. Simply enter your codes as usual. There is no limit to the number of times you can earn the offer during the promotional period.
It may take up to 48 hours for your account to reflect bonus points. Bonus points do not count toward weekly points limits. Promotion ends December 20, 2013 11:59pm.
Participating packages include:
• Diet Coke Fridge Pack
• Caffeine Free Diet Coke Fridge Pack
• Diet Cherry Coke Fridge Pack
• Diet Coke with Splenda Fridge Pack
• Diet Coke with Lime Fridge Pack
Was this information helpful in solving your issue?
- Yes
- No
You: SAYS BONUS PTS DO NOT COUNT TOWARD WEEKLY PTS. CAN I ENTER AS MANY AS I WANT?
Chip: We love surprising our members with Bonus point opportunities throughout the year. Be sure to check the website regularly, sign up for email notifications and follow us on Facebook and Twitter so you don't miss out!
Click here for a current list of ways to boost your balance.
Chip: You're welcome. I'm here if you have any more questions.
You: you said:Bonus points do not count toward weekly points limit; however, just got a message saying reached limi
Chip: You can earn up to 120 points per week via standard code entry. This limit does not include bonus points you can earn. If you've hit your weekly limit, come back next week and enter more codes!
The week begins at 12:00 AM EST each Monday and will run through 11:59 PM EST Sunday.
Was this information helpful in solving your issue?
- Yes
- No
You: No
Chip: I'm sorry that wasn't helpful. I may have misunderstood your question. Could you please rephrase it?
You: why did I get message saying I had reached limit, when you just said bonus points do not count?????
Chip: I may have already answered your question, click here to see the answer again or contact us.
You: contact us
Chip: You can contact us via our Contact Form or call us at 866-674-2653 between 9:00 AM and 7:00 PM ET, Monday through Friday. We also directly assist members with consumer care issues via Facebook.
Posted 7 years ago
