Problem with Crabs & Penguins PC game download

  • 2
  • Problem
  • Updated 7 years ago
  • Solved
On 10/12/12 I redeemed points for a code to download the Crabs & Penguins PC game. However, I think I didn't download it properly. I selected "save" for the file that came up on the screen, but it's not not anywhere on my PC. I guess I nwas supposed to select "run"? I tried to go through the process a second time to do it correclty, but the site won't take my code. It states the code has been used, which is true - EXCEPT I didn't actually get the game. I immediately contacted the site, but it's been a week without a response. The code I used was MVK7DHZN. What do I need to do to get the game. I DO NOT want to be forced to use another set of points.
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JudyG

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Posted 8 years ago

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L. Newton

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Hey, Judy. We're sorry to hear about that, and would like to look into this for you. Please call 866-674-2653 anytime 9am-7pm EST Monday through Friday to reach an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent.
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Marge Alexander

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Me too