The item I received does not work properly

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  • Problem
  • Updated 7 years ago
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I saved a lot of points (1500!) for a toaster, and it is terrible. It burns bread even on the lowest setting. How do I exchange and/or return it?
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Marti Marshall

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Posted 7 years ago

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L. Newton

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Hi Marti, we apologize for your dissatisfaction in your recent reward redemption. Please give us a call anytime 9am-7pm EST Monday through Friday at 866-674-2653 to speak with an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent. They can best assist you individually, either to provide you with a replacement reward or to refund your points.