Hi there, Thanks for asking. Please check in your "Account" where it says "Where's My ...?" to check the ongoing status of your reward. If you have any difficulties, please call 866-674-2653 anytime 9am-7pm EST Monday through Friday to reach an agent directly. Select your language, press 1 to ‘find out how MCR works’, and 0 to reach an agent. They can best assist you individually.