why can't i get onto my account that i've had no problems with for YEARS???

i cannot log in to my account for two days now. i've cleared my cache and cookies and tried another browser. i also tried safari on my ipad and my smart phone. i CANNOT get into my account. I talked to a customer service rep today and she said they were reporting no problems with the site and to try logging on again in a couple of hours. I tried a couple hours later on multiple browsers and STILL cannot log on. Can anyone help me?

Kathleen Roycroft

1 Post
0 Reply Likes

Posted 4 years ago

4 years ago

MP, Employee

653 Posts
39 Reply Likes

Hi, Kathleen. Please clear your cache and cookies or try using a different browser. MCR will perform best with Internet Explorer 10, Chrome and Firefox 19 or higher. Our website will not perform if you’re using private browsing mode. If you continue to have problems, please call 866-674-2653 between 9 a.m. and 7 p.m. EST M–F. Select your language, press 1 to "find out how MCR works" and 0 to reach an agent. They can best assist you individually.

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2016-12-31T14:55:16+00:00

Emma Kate

1 Post
0 Reply Likes

When you call they tell you nothing is wrong and obviously there is. Please stop saying the same thing over and over and give us a real solution.

(Edited)

4 years ago

Stacey Irvine Kondrath

2 Posts
0 Reply Likes

I have same prob . And I got same answer in email and none of it help anyone know how to fix this?

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4 years ago

Shea Kornblum

2 Posts
1 Reply Like

same here. says email not recognized. tried to reset password myself and through customer service, and I'm getting no emails. frustrating indeed as I've been a member since the beginning!

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4 years ago

Stacey Irvine Kondrath

2 Posts
0 Reply Likes

Some how my privacy settings was set on like the privacy search on my iPad so once I was able to go into setting an make sure that was turned off and then on top of right hand of iPad it says private push that and done then it would bring it up again where I could get back in . It was like this for a week how that got turned on I don't know

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4 years ago

Kathleen Roycroft

1 Post
0 Reply Likes

but this isn't an ipad or iphone, it's my laptop which is not an apple product.

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4 years ago

MP, Employee

653 Posts
39 Reply Likes

Hi Kathleen, we understand and we want to assist you. Please call us to our Customer Care Center 866-674-2653 between 9 a.m. and 7 p.m. EST M–F. Apologies for any inconvenience. Thanks.

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3 years ago

Mbayang Gueye

2542 Posts
3 Reply Likes

Hi
Nice to meet you after viewing your profile i am Luciana, from Madrid Spain,

i have a project discussion with you please email me on: (santiago.luciana@yahoo.com) for brief information, i urgently await your urgent response to this email, Thanks

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