I have been using my globe tattoo kit for about a month now, and here are my concerns.
1. My signal strength is at 96 to 100% it is a strong signal strength and its at HSPDA,
yet my download speed plummets to 0.0kbps whether its peak or off-peak hours. It sometimes even drops the connection (my ym goes offline, and such).
2. Even with a signal strength of 100% I get an unstable connection speed which goes from 1.5mbps to 0.01kbps or even 0.0kbps.
3. Could not register, keeps claiming that I am still registered to other promos, tried texting supersurf stop.
4. This is with regards to your "fair use policy".
Globe Advisory: Your account has reached 1GB in usage today. Subject to Globe Fair Use Policy, your internet service has been temporarily deactivated and will resume tomorrow. This promo is intended for moderate use. For heavy browsing, please upgrade to our Tattoo Postpaid plans. Thank you.
-Is 1gb per day considered heavy browsing?
-Did your company ever tested and concluded that 1gb per day is enough or considered as heavy browsing?
-Your company advertised that this is unlimited browsing; ergo no limit, ergo no daily usage, ergo you have no right to place a company policy over it.
-Why should we upgrade to a postpaid plan? We paid for the service, we paid for the advertised unlimited browsing, is your company more biased to postpaid subscribers?
-Shouldn't you advertise that your supersurf50 is actually limited surfing for 1gb per day limited browsing, and thus name it properly to limitsurf50.
Now for the 1gb/day usage; lets compute the allowed usage per day; let's do the math, and show the figures.
1gb is equivalent to 1024 mb
1mb is equal to 1024 kb
now lets go through the basic routine of most users
Facebook home page = 1mb to 1.5mb
Google home page = 144kb
Youtube home page = 700kb
Wikipedia home = 120 kb
Yahoo home = 750kb
Youtube video 3min = 2.5mb to 4mb
Youtube video 9min = 6mb to 10mb
3min. mp3 file = 10mb
not included are those using facebook for games like:
and for those downloading videos over 600mb to 800mb
and also those who are playing online games like ragnarok, cabal, etc
and for those who are video streaming, either on ym, skype, and msn.
Now let us compute the speeds and the time it takes to reach the 1gb limit and let us say that I'm downloading my teacher's video lecture about "fair use policy" which is at 800mb, while also downloading several audio notes at 15mb a piece:
-if my download speed is at 50kbps
350 minutes or 5 hours
so I still have 19 hours left unused from my supersurf50
-if my download speed is at 100kbps
175 minutes or 3hrs
so I still have 21 hours left unused from my supersurf50
and also I could just use powersurf30 which is cheaper
-if my download speed is at 200kbps
87 minutes or 1 hr and 27 minutes
so I still have 22 hours and 33 minutes left unused from my supersurf50
-if my download speed is at 500kbps
so I still have 23 hours and 25minutes left unused from my supersurf50
I could also just use the 5 pesos for 15 minutes
-if my download speed is at 700kbps
-if my download speed is at 1mbps
-if my download speed is at 1.5mbps
-if my download speed is at 2mbps
looking at the figures it is clear that the imposed "fair use" is not "fair"
your company needs to reconsider these facts, if you want to keep your clients, you should not needlessly impose policies that are not fair and drive them away.
we value our money, we spend our money wisely, so give our money's worth. As long as we are satisfied we remain loyal and we won't bother spending for the services you offer.
PLEASE RECONSIDER THIS
and please give a proper reply, I've seen countless copy-pasted replies, generic and useless replies.
so don't reply to this with your company's fair use policy and stating the facts that we already know
obvious is obvious, and we want answers
I have been a globe user since 1999 and have owned several sims, been a postpaid subscriber (plan800 and plan1200 back in 2002 and 2005), as well as a prepaid subscriber
my globe tattoo sim number 09152753646 and 09154574872
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Just now, I've received another "Globe Advisory: Your account has reached 1GB in usage today. Subject to Globe Fair Use Policy, your internet service has been temporarily deactivated and will resume tomorrow. This promo is intended for moderate use. For heavy browsing, please upgrade to our Tattoo Postpaid plans. Thank you."
I register my supersurf at Time: 05/10/2010 20:14:57 went offline at around 1am (8:15pm to 1am = 4hrs+)
went back on at 12nn got the advisory at Time: 06/10/2010 14:34:06
(12nn to 2:34pm = 2hrs+)
so roughly 6hrs total usage of the supposed 24 hr unlimited browsing, only 6 hrs
I demand a refund
I received another "globe advisory"
I reached the 1gb limit again, yet after checking my statistics and carefully looking at my upload and download, I now know that the 1gb limit is the combination of both the upload and download
which is really really unfair.
so we can't even maximize the 1gb limit one for upload and one for download, so its like 500mb for both upload and download (512mb to be exact)
I also got the same message so I went to their website to investigate.
As far as I know, they are only doing it until they have users who are very excessive in usage in their network. Limiting excessive usage by a few people gives lots more bandwidth to hundreds of others who are also paying the same amount for the service. I read this on Globe’s website. So I think its not wrong, they want ALL their subscribers to get what they paid for. 1GB or 800mb usage naman is worth a lot more than P50 i'm sure in terms of the costs to their network, so i wouldnt say they cheated on us. Rather, i think the way all the telcos are moving towards this Fair Use Policy is really for the benefit of the vast majority whose services are slowed down by the few who use up the bandwidth and slows everyone else down. Ok naman since for me my speed went significantly faster ever since they started this Fair Use thing. I heard Smart also has, and Sun, hindi lang communicated At least pala Globe has on their website. I dont think they should receive all this backlash for being the more honest one.