globe tattoo cant connect

  • Question
  • Updated 5 years ago
i just installed my globe tattoo but i cant use it....cant register daw...ekk ekk. pls help
Photo of Jennette Cuesta- Francisco

Posted 5 years ago

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Photo of

, Employee

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Hi jennette, may we know the specifics of the problem? what's the pc /laptop model and your OS? what is the error prompt received. Please also provide the tattoo number or the SIM serial number (you may email the details to custhelp@globetel.com.ph thank you.
Photo of Abraham Feliciano

Abraham Feliciano

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hello all, i have the same problem my laptop is a dell inspiron 1545 running windows 7. i brth it to globe and they said they dont know i have to bring it to dell, i asked for the tech support they said they dont have one, what the hell right bad customer service. any way any 1 know how i can fix it. when i go to connection in the globe program and click connect (globe brodband prepaid) a page opens and says "network connection promt:connecting globe brodband-prepaid" then thats it it does nothing else.