Globe Tattoo connection Problem!!!!!

  • Question
  • Updated 9 months ago
HIndi maka-connect!!!! i have dis broadband tattoo of globe...ive already installed the software..but everytime that i plugged in the device USb detection turns on and off and on and off...wat should i do? may kelangan pa b ko i-configure sa pc ko? please help..(email: aye_0003@yahoo)
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syaoran

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  • frustrated

Posted 6 years ago

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, Employee

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Hi Syaoran: When connecting the device to a PC the Mobile Partner or Mobile Connect window would appear. Follow the procedure below:

1. Attach the device to your computer
2. Make sure that you are not connected to the internet
3. Go to the tools, select settings and then network
4. Select the “3G or WCDMA only” option
5. You may then start connecting to the Internet

If the problem persists, we suggest you take the modem and your laptop to the nearest business center for troubleshooting. Thank you.
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arthur

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switch to smart or sun nlng kau.. t@_e and globe kkbili ko lng ng stick ko defective agad within 2mos! ska wag n kau magtanong d2 kay custhelp e sandamukal n 3G or WCDMA only lng ang sasabihin niyan! globe maghire kau ng techsupport hndi tech supot
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Axel Cruz

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Hy ..... totoo ba na hindi pwede ang globe tatto sa window 7 ultimate...?
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John Daquil

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Pwede dre.. me processo nga lang..
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John Daquil

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share ko lang base sa experience ko me compatibility issue nga sa tattoo when using win7, ang gagawin nyo lang ganito..
1. Install nyo tattoo.
2. Open network and sharing
3. Rigth Click ung "Mobile Huawei Modem" Click properties
4. double Click TCP/IP 4,
5. Set nyo sa obtain automatically ung IP at DNS
6. Click "OK"
7. Tapos connect nyo na sa internet ung tattoo..

BAd news nga lang mga pre kasi everytime ka mag plug ng tattoo mo repeat nyo ulit tong steps 2 up to 7 para maka access sa internet... Try nyo mga dre kong gumana.. Ty..
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Kenneth Sonson

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pa help nmn po ako sa usb tatoo ko pag naka connek na po ako taz mag online ako sa camfrog video chat room e wala ako audio,,,pero sa ibanng site my mga audio nmn sa camfrog lng nmn po problem ko,,,pero sa wifi meron nmn audio sa camfrog:S:S:S
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ian carlo

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hello im ian I bought a globe tattoo prepaid kit ...i already brought it on a globe service center ..and they said there was no problem with my tattoo but everytime i connect a popup occurs saying "connection terminated'' pls help me...the blue led is blinking in my kit...is there someting wrong with my laptop? is there any support for the globe tatto software? pls help...if there is someon that can help i really appreciate the help kindly text me at 09274400901 thnanks a lot
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, Employee

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We can also request for a technical support representative to assist you with checking the configuration. But we will need the ff details: Tatto number/SIM number, OS, laptop model, error prompt. You may email the details to custhelp@globetel.com.ph Thank you.
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trisha ramirez

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I have the same "connection terminated" message too, immediately after clicking on connect, ito na ang lumalabas. I brought my laptop sa Globe, called the tech support. wala pa rin. Any update on how this can be corrected. BTW, i can use my tattoo on my other laptop and pc.
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, Employee

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hi.

please be informed that tattoo does not work with windows 7

thank you.
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johnvoid77

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This is the biggest Bullshit from you guys!!!!
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shella

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custhelp gag0 kb? win 7 gamit ko ngagamit ko tattoo may alm kb tlga? ta3na maghire nmn kau ng tech support hnd gantong bobo! may test server b kau jan? pra sabihin mo hnd pde tattoo on win 7! bobo mo tsong
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rod

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Ako din very frustrated sa globe tattoo. In my case, I have a postpaid account. I have a very good signal of wcdma/hsdpa, pero after a minute or two of successful connection, nagdi-dsiconnect din agad. When I'm calling customer service from my globe mobile phone (211), they always tell me na mali daw yung tinawagan ko or the menu I entered in making the call. Hay naku! Ano ba sagot ng globe dito...?
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, Employee

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Hi Rod. you may email us the details so we can further check on the problem. (Tattoo number, accoutn number, contact number, OS, laptop model, complete address, error prompt). Thank you.
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Reyna Grezie

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i had this problem before thats why i changed my internet modem connection... now i am using sun, but still i had very bad connection :(
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arthur

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kung kukuha kau ng broadband stick, dont choose globe.. wla n sna ako problema s connection its working fine, but one day ung blue light s stick ko turns into blinking green? my connection is intermittent! wla png 2mos ung stick ko, tpos dinala ko s globe sabi nila 7days lng daw ang replacement pde b un? how can u check that on 7 days kung may problema ung modem.. mga tae ngmamarunung p ung cust svce nila s site n green daw and lights!
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jepoyreturns

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what has been happening to me was that 2 weeks ago when i bought this tattoo prepaid, at first it was so ok.. but now.. its not working consistently.. only the green led blinks once every 3secs... then after several troubleshooting.. like restarting my pc.. (desktop comp).. then that would only be the time tatoo would connect.. has it something to do with the network? and besides.. nakakaka irita na xa.. i am from nueva ecija pa..
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, Employee

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Hi Jepoyreturns, for us to be able to check on the problem, we need the mobile number, date of incident, exact address of problem location, contact number,device used. You may email the details to custhelp@globetel.com.ph or report the problem to 211, toll-free using any Globe mobile phone
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reina.diwata

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i thought i was all alone with this globe tattoo problem.
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zack

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Im having some troubles, ung globe connection is matagal, need ko mag disconnect ng ilang beses pra maka connect lng, once maka pasok ako sa net, after 5 mins. na didisconnect din agad, mabilis rin ma ubos ung load ko dhil sa disconnection na yan, and ung webcam need ko pa mag connect sa server pag gamit ko ung YM. hay, mag solution pa b sa problem ko na toh?
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, Employee

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Hi Zack. we need to check if your account is provisioned with the proper settings, may we have the Tattoo number or the SIM serial number? Also we need to check if your area has 3G coverage. Please provide exact address. Kindly send the details to custhelp@globetel.com.ph
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John Edward Bacani

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KUA...TGA TUMAUINI,ISABELA PO AKO.THE SIGNAL IS TOO WEAK..PANO PO YAN...HIRAP NAN PO NITO..UNG MGA ADVERTISMENT PO UNG NAG ENCOURAGE SAKIN KASI SABI NATION WIDE PO..SA PLEASE GIVE ME ANSER.
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Loys

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hey guys i need help. i bought this tattoo and nagamit ko na before pero these past few days kapag ininsert ko lumalabas ito; "the sim/usin card has not been detected or invalid" what should i do?
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, Employee

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Hi Loys, We need to check your account and sim card. You may need to bring your sim card and device to the nearest Globe Business center for the necessary assistance. Thank you.
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pinoyxxx

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globe tattoo sucks i just recently bought my sick.. they sold me an older stock... i bought it directly from a globe srvc center..., and after few weeks of usage i frequently encounter problems... and what really sucks is that the price now is 895!!!!! BOOOOOOOYAAAWWW!!!
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, Employee

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Hi pinoyxxx,

Please be informed that prices are subject to changes. There's a possibility that when you bought your SIM card,the price was still Php1895, but this does not mean that its an old stock. Please be informed that the new price of Globe Tattoo was just recenlty launched.

thank you.
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emina002

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me and my bf bought globe tattoo prepaid kit last Saturday (Sept 19 2009) sa SM Manila, tinesting nya khapon at ang bagal daw,tas di man lang umabot sa 5hrs wala na sya agad load,pinapa inquire nya skin about that kasi nasayang lang pera nya eh pinag ipunan pa naman nya bilhin yun tas ganun lang mangyayari. Manila area sya sa tondo sya nakatira since ako taga taguig. Please is there a way na mabalik yung pera nya since palpak ang service nyo..dahil kung tutuusin malas lang di namin agad nalaman mga negatives comments about globe tattoo...buti nga di sya naka plan at promo pa..pero sayang parin yung naipon nya napunta sa wala..

kya ba cya nagmura dahil sa palpak ang globe tattoo hay naku,,,
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emina002

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is there a money back guarantee????please answer..thanks
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adiktuz

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I use my globe tattoo in Los Banos and San PAblo Laguna... the only problem I encounter is slow connection..... fluctuating from 0-100sumthing kbps.... and sometimes it stucks at 0.00 kpbs...
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vicente

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tattoo user in the province, globe lang kc ang meron HSDPA signal dito sa amin, wla din namang any wireless plans kaya no choice ako to opt for a tattoo. my problem is wala pang 10 minutes ay nawawala ang connection ko sa net eventho present and full bars pa ang signal sa kataunayan nga nasa kanto lang ang cell site nila. sana maayos nio eto mga taga globe, sayang kc pera pinaghirapan namin,,..
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, Employee

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Hi adiktuz,

We have 3g coverage in some areas of Los Banos and San Pablo. You may try the following procedures for possible resolution of your problem:

1. Attach the device to your computer
2. Make sure that you are not connected to the internet
3. Go to the tools, select settings and then network
4. Select the “3G or WCDMA only” option
5. You may then start connecting to the Internet

If the problem persists, we suggest you take the modem and your laptop to the nearest business center for troubleshooting. Thank you.
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Maryjane Igat

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no use yan!!! paulit ulit ka pa!!!
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Maryjane Igat

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no use yan!!! paulit ulit ka pa!!!
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Nick Bermudez

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hindi po gumagana ang "SOLUTION" na ito... hindi kami bobo para hindi nmin masunod ito.. may mali tlga sa device nyu
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adiktuz

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I selected 3G or WCDMA only and now it sometimes go up to 500kbps.... though it only works on specific places and sometimes moving my laptop a little drags down the speed to 0.00...... I'm not complaining really, just sharing my experience because I kind of understand that wireless networks are still developing in our country and I also understand that so many uncontrollable factors affect wireless networks....
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Carlito Initorio

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may globe tattoo was 3days old and it's experiencing problems already
the problem is this.. there is no problem at the signal.. i can connect at ease, but when open the int browser.. it doesn't load... , it cant also send texts anymore.. i checked the connection status and its not running, its only 0kbps, but sometimes changes to 1 or 2...
help me please? tnx and more power..
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, Employee

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hi Carlito, have you checked your load? if the problem persists please provide us with the Tattoo number, your location, device used, OS, current load if prepaid. you may email the details to custhelp@globetel.com.ph
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Ganda Raj

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just wait up to 30 minutes gnyan lng talaga pati sakin tas magkakaroon din ng signal
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, Employee

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In addition, Tattoo (with the proper internet settings) should work as long as there is GPRS coverage (but speed will be slow of course). It is ideal for use in 3G/WCDMA covered area to attain max speed. For your info, speed is determined by the following:
• Location and availability of HSDPA/3G
• Handset’s Network Settings / Mode (must be set to 3G if available)
You’re in a High-Traffic Area (there are numerous subscribers using Globe’s mobile network and as such network resources/bandwidth is shared among them. This is similar to the experience over Wi-Fi where as there are more users connecting to Wi-Fi in a coffeeshop, you may experience lower access speed)
• The website you are connected to has too many visitors.
Too many viewers/users may clog a specific website and be temporarily inaccessible. This is usually experienced in online gaming sites, popular blogs, and even web applications such as Internet messengers (e.g. YM, Google Talk) and Internet radio. Note that this is independent of your Internet connection.
• the laptop/computer you are using may also affect your speed
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Laarni

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Hi, I have a problem with regards to signal just this Thursday (October 15) bigla na lang nadisconnect, then when I was trying to reconnect may message na nagpop "You cannot connect before register a network" ,I've been using the stick since May gamit ang postpaid ko, bago nangyari 'to ang connection ko is nagrerange up to 900kbps and sa signal it appears HSDPA or sometimes WCDMA..kpag connected, ang color ng light sa stick is blue green nakakapaglaro ako sa facebook, nakakanood ako ng movies sa youtube ng walang hassel..but after the scenario this Thursday, GPRS nlng ang signal, nagrerange to 50kbps na lang..sooooooooobrang tagal bago bumukas ang isang page, para na kong naka dial up..nauubos yung oras ko kakahintay na magload yung isang page hanggang sa wala na akong magawa..yung light sa stick is green na, unlike before na blue green..I was trying this one:

1. Attach the device to your computer
2. Make sure that you are not connected to the internet
3. Go to the tools, select settings and then network
4. Select the “3G or WCDMA only” option
5. You may then start connecting to the Internet

Unfortunately kapag pumunta ako sa TOOLS wala namang SETTINGS so I'd select OPTIONS then go to NETWORK. I would select 'WCDMA preferred' everytime I'll choose 'WCDMA only' walang nadedetect na GLOBE, then after clicking APPLY, I still need to go to REGISTRATION MODE tab and do a manual search and would select GLOBE(2G), there is no 3G in the selection then I'll click REGISTER. If I won't do that, walang signal na magaappear sa extreme lower left ng dialogue box, after the registration, still the same..it still appears GPRS and yung GLOBE is 2G lang! and I have to do it everytime na magcoconnect ako sa net, before,once I plug in the stick detected na agad ang signal, I don't have to register from time to time..bakit bigla na lang kayang nagkaganon? I was just playing nung nangyari yun, I didn't click anything para mabago yung set up..nakakafrustrate! =( please help naman po..

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Yrick Pao

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globe tattoo ayaw ma connect no signal im using vista home basic when i connect it says connection fails need to register networks . sinubukan ko sa ibang pc ang tattoo werking naman sya properly . pls help
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jvrazo13

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Bulok yung globe tattoo na yan! Kahit may HSDPA signal na narereceive yung usb. connection terminated pa rin. Hindi na nga lumalabas yung "Connecting..." na pop up, straight to "Connection Terminated" na agad. I tried installing/uninstalling the device several times pati disabling/uninstalling ng anti virus pero ganun pa din. It works in other laptops naman pati sa Mac. Napagana ko lang siya after a fresh reformat. I tried reformating my laptop para lang malaman ko kung ayos talaga yung usb na nakuha ko. Gumana siya after a week or two pero after nun, back to "Connection Terminated" na naman. So does that mean, I need to reformat my laptop everytime na gagamit ako ng Globe Tatto? That sucks kung ganun. I regret buying a Globe Tatoo.
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trisha ramirez

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I think it is way too much of a hassle kung kelangang ireformat pa natin ang laptops natin para lang mapagana ang tattoo na ito. I called tech support, matagal na usapan at diagnostics, di pa rin naayos. Brought it to Globe center, after 2 hours, di rin naayos. Di ako masyado bilib sa nag-assist sa akin sa globe center and to think na marami na palang ganitong concern, parang di pa rin well-versed ang staff nila kung paano i-trouble shoot. In the end, ang may problem daw any ang laptop, haha.
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Rheanne

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ahahah...as usual.. di naman nila icocommit na sila ang may problem di ba?
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nino gatdulan

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Hi, I'm also having difficulty running my tattoo. I already have sent my request for support to globe's customer assistance email. I hope they can fix this "on-going" issue. Its taking away globes credibility to provide a satisfactory internet service.
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Chuck Halbaro

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hi, i;m also having a problem with my globe tattoo. i already install the application pero pag nka connect n ung globe tattoo s laptop ko my lumalabas n error na connection terminated. pina tignan ko kuya ko kung anu problema ng globe tattoo ko sbi nya bka di dw compatible ung globe tattoo ko s laptop ko.. MSI EX401 operating system: vista home premium sp 2.. anu po ba mgagawa ko?my pag asa pa po ba magamit ko ung tattoo? kc sayang nmn bumili pa ko ng tattoo di ko din nmn pla magagamit..
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, Employee

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Dear Chuck,

Good day.

We suggest dropping by any nearest Globe Business Center so we could check further the problem. From your end, you may try inserting the data card to another dekstop pc or laptop to test the data card if it is indeed defective or having compatibility issues with your operating system. Please be informed that as advised, all data cards are windows vista compatible.

Should you still encounter problems with the service, just bring it at any nearest Globe Business Center.

Thank you
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Von Pharks Mag Aso

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globe tatoo sucks,im here at Qatar now,my wife brought her tatoo last monday aug15,2011 in Iloilo Philippines...today august18,2011...her plug in can`t connect to network even thou she has a good signal...error connection before connecting to computer...what is the best solution for this.....asap
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ian carlo

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naayos ko na ung problem ng akin nagkaroon lang ng problem sa registry values naka diable ung ibang option ko sa internet connections. kinopya ko ung registry values ng laptop ng kapatid ko...gumana na cya ...best thing is to reinstall ung OS para marefresh lahat ng settings medyo madugo kse ang maghanap sa registry e...ma ibang viruses din na gumagawa nun they alter some of your computers registry values..try fixing it first ung an anti virus...
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Elmerson Dela Paz

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may i know what is the registry that u changed to enable the internet connection through globe tattoo? thanks
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adiktuz

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so far still no problems with connection.. but I have one problem, when I buy autoload while my usb stick isn't connected to a laptop it seems that I don't receive the load.......
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, Employee

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Dear jvrazo13,

Please email the following details to custhelp@globetel.com.ph so as we may assist you further:

> Tattoo Number
> Exact Loaction
> OS
> Contact Number

We shall be waiting for your reply.