what is with Globe Tattoo Super Surf?

  • Question
  • Updated 9 months ago
i was trying to subscribe for supersurf50 and then i received a message from 8888 saying "sorry, hindi pa ma process..." i was trying these all over again for the past 30 min until i received that it was a wrong keyword. the message also says that for globe postpaid text mysupersurf while the globe prepaid and globe tattoo says nothing about supersurf. i have a prepaid. i was surfing the net for informations about supersurf50 and mostly it says that it is only available for the prepaid once. and so i am very confused.

can you please enlighten me with this supersurf50. btw im using globe tattoo broadband prepaid in case that helps.
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aprilfaith15

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Posted 5 years ago

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, Employee

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Hi!

We apologize for the delay in our response. We wish to advise to you to register at a later time. Please see mechanics for Super Surf for Globe Prepaid.

SUPERSURF gives you unlimited access to the Internet. To register, just type SUPERSURF50 to 8888 or SUPERSURF220 to 8888.

Validity:
P50 is valid for 1 Day
P220 is valid for 5 Days.

Maintaining balance is P5.00.Available to Prepaid and Globe Tattoo broadband USB stick.

IMMORTAL SURF: Internet Surfing minutes with no expiry.

To register, just type IMMORTALSURF20 to 8888.

Validity: No expiry until you consume the 1 hour consumable internet surfing. Maintaining balance is P5.00.

Sincerely,

Ava Halcon
Globe Telecom Customer Service
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Christian Angelo Angeles Tolentino

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unlimited access???? why only 800mb per day
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David Rosewarne

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I have been blocked 2 nights running with the notice that I have exceeded the 800 mb ,well if that's the case I am very disappointing with globe because I am such a regular customer And I thought I deserved better treatment than that.
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Oben Orazal

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SUPERSURF50 means u can surf anytime but then i received a message fromm 8888 that i reached 800mbps..what is wrong? I thought it's unlimited
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SupperJhong Baculna-Pales

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yup!!! globe is insane stating that its an unlimited promo!! Unlimited but 800mbs is limit?? Justice Globe.??
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Erwin Cortez

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globe promo supersurf50 is misleading..paano naging unli kung may limitations..I love this before but when I encountered this problem so many times, itinago ko nalang ang globe tattoo ko..wala pang 2 hours ubos na ang 800 mb sa akin.
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Sam

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I'm experiencing the same problems right now. When I text SUPERSURF50 to 8888 on my laptop the text comes back as "the keyword is invalid" and for prepaid users there's no option for SUPERSURF.
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Andy

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Bascially, Globe are accusing you of 'abusing' their generosity and over-use of their supposedly "unlimited" internet/call or text promo. They are calling you a thief. Because they think you are a thief, they have decided to BLOCK your SIM card from any further subscriptions or promos....

Here is a quote from Globe Customer Service on the subject...

"We would like to let you know that your Tattoo usage is excessive. Hence your account has been subject to the fair use policy that’s why you temporarily cannot register to Super Surf."

The Globe "fair use policy" states:

"The fair use policy states that call and text offers are applicable for person to person transactions only. They are not intended and should not be used for commercial purposes. Call and text offers must not be abused by the subscribers (i.e. subscribers must not make an unreasonable number of calls or make unreasonably prolonged calls).
Globe shall deactivate Globe and TM promo with unlimited voice component of a number when it has been detected to breach the threshold of reasonable hours/minutes of use as determined fair by the company.
For the succeeding offenses, the number shall be blocked from registration to Globe’s promotional offers for a period of 30 days.
This policy is applicable to Globe Prepaid, Tattoo, and TM subscribers. "

so.... Globe have set a 'secret limit' on the 'unlimited use' promo. When you exceed that 'secret limit', they will block your SIM card for violation of their (also) secret policy.

Globe neither advertise the 'max limit' of use, nor do they publicize the terrible 'fair use policy'.

Its a scam. Shame on Globe.

-----------------------------------------------------------------------------------------------------------

@Custhelp

I know you will just copy & paste the same pointless, insulting and unhelpful replies here. These do nothing to solve customers complaints or issues. They simply demonstrate that Globe is not taking our complaints seriously. It proves that nobody at Globe is interested and that customer service are not relaying the complaints to any higher authority within the company for serious consideration...

For those Globe customers who are also being ripped off by the 'Fair Use Policy' scam, please email your complaints to all of the following addresses. This is the ONLY way that anyone will start to address the complaints.

Email and CC to all these addresses....

custhelp@globetel.com.ph
gcablaza@globetel.com.ph
ccmangahas@globetel.com.ph
elcu@globetel.com.ph
alsantamaria@globetel.com.ph
dllazaro@globetel.com.ph
rlbernardo@globetel.com.ph
cmcastillo@globetel.com.ph
jtcampos@globetel.com.ph

ospac@ntc.gov.ph
ntc@ntc.gov.ph

# The National Telecommunications Commission (NTC) now has a onestop public asistance center (OSPAC). Contact OSPAC at tel (+632)9267722 or (+632)4367722 or visit their website at http://www.ntc.gov.ph.
# Contact info:

Commissioner
Ruel V. Canobas
924-4042 / 924-4048
commissioner@ntc.gov.ph

Deputy Commissioner
Jorge V. Sarmiento
924-4037 / 924-3749
depcom2@ntc.gov.ph

Deputy Commissioner
Jaime M. Fortes, Jr.
924-4040 / 924-4087
depcom1@ntc.gov.ph

Frequency Management Division
Joselito C. Leynes
Acting Chief
924-4069
fmd@ntc.gov.ph

Commission Secretariat
Grace V. Manuel
Officer-in-Charge
924-3738
secretariat@ntc.gov.ph

One Stop Public Assistance Center
926-7722 / 436-7722
ospac@ntc.gov.ph
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Efren

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Hay nako bakit diko ba ito nabasa ng mas maaga.. kainis! I really feel I should do something about this.
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Efren

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This is the first time panaman ako gumamit ng ganito kc PLDT 999 ang gamit ng kapatid ko na gamit ko rin ngayon to display these comments. Kc nga disconnect ko na yung Globe Tattoo.. Hinid lang naman dito ko nabasa yung mga post na ganito about this offer.. marami lumabas na links about it. Ang daming naloko kaya maraming nag popost ng rekamo kung saansaang forum.. maraming na disapoint.. Nako ayaw ko naman sa smart pero diko pa na try. Marami nag sasabi na yung Sun daw talagang unlimited.. mahal nga lang ng konti yung usb kit nila.. Pero basat nag sasabi ng totoo yun ang mahalaga yung mapapagkatiwalaan di yung puro kita.

-Seems like everybody's got a price
I wonder how they sleep at night
When the sale comes first and the truth comes second
Just stop for a minute and smile-
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Efren

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Next time sana wag kayo mag offer ng promo na di nyo kayang panindigan para lang makabenta lang kayo ng mga device nyo. Kc Di naman talaga ako bibili kung na explain ito ng malinaw sa akin.. UNLIMITED? lakas makadaya ah.. unlimited nga kc ibig sabihin " WALANG LIMIT" kaya pala promo lang ito siguro pag marami na victims na napabili ng Globe Tattoo dahil sa magandang offer na unli for 50, and sobra na dami ng complaints about it, they now have a reason to immediately remove this promo and mag " we're sorry" and mag " we lied" nlang. I did ask the promo girl naman assigned to explain to the customer on how to use the Globe tattoo and I even confirm to her na unlimited ba talaga? Then she told me naman na yes sir unlimited po for only 50 pesos.. Kuha na kayo sir. Me naman porket naman okay ang Globe sa CP ko buy narin ng Globe Tattoo kc it will be much esier to load it kc nga Globe ang gamit ko just pasa lang me ng load and access na.. Haaay nako po!
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Juan John Cruz

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unlimited with 800 mb download tapos bukas na ulit ... yun ang unlimited ??? sana hnd genun ang globe .... may limit pa rin :D
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Nina Ame

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Hello,I have another problem regarding sa load, kasi kahit na di naman ako naka-connect sa internet, nauubos pa rin ung load ko, As I thought meron pa akong 35 pesos, tapos after 5 hours naging 6.00 pesos na lang sya, what the heck just happened?
-Damn, nasasayang lang ang pera namin kakaload at register, di naman nasusulit kasi kinakain ung load!
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Mijen A. Buena

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mag pa promo nga kayo katulad ng sun 100 lng 3days unlimited internet...ang daya nyo!!!
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Maureen Marquez

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pwede po ba gmitin yung points sa globe using the SUPERSURF
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Bryan Jaquine Rasalan

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Bakit po nakalagay s webpage ng globe tattoo broadband n merong SUPERSURF250 for 7 days internet browsing,peo pag nireregister q nmn,inavalid keyword? Thanks!
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Hime Buising Mojica

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BKIT BA GANYAN ANG GLOBE HA!?

'"You have breached the Globe fair use policy for data usage. In order to maintain quality of service among all Globe subscribers, your speed will be throttled to 2G speeds. To enjoy normal speeds, you may opt out from your current promo. Text STOP to 8888. Regular browsing charges will apply."

oh thnx for this! what's unlimited for huh?
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SupperJhong Baculna-Pales

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OO nga, yan rin parating problema ko... ka inis.. :(
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Mark Zemi

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walang hiya unlimited ?

eh ano toh ?

You have breached the Globe fair use policy for data usage. In order to maintain quality of service among all Globe subscribers, your speed will be throttled to 2G speeds. To enjoy normal speeds, you may opt out from your current promo. Text STOP to 8888. Regular browsing charges will apply.

SAYANG PERA !!!
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Roman Guerrera

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Ano TO?

Hello! We noticed that your data usage today has been really high. We're now reducing your browsing speed to maintain quality service for all Globe users. Please be guided by our acceptable terms on fair use for browsing promos, which you can read about at surf.globe.com.ph/fup. To browse at normal speeds, you can unsubscribe from your current promo by texting STOP to 8888. Regular browsing rates will apply thereafter. Thanks!

5 Days pinaunli ko tapos stop ko lang? Anong kalokohan to? pangalawang araw ko pa nga ngayon!! @.@
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Aku C Tine

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Anung magandang Paloadan ng Unlimited Without Limits Talaga hindi Tulad ng SUPERSURF50 MAy 800mb Limit kainis ...

REply ha????
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Aku C Tine

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Actually Almost year na ako gumagamit ng SUPERSURF pero tagal ko narin naiinis sa 800mb limit sayng ee
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Zoro Arc

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Yan lang ang broadband na limitado .Kabanas!Di tulad sa smart unlimited at may freebies pa.
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Zoro Arc

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Kaya nga !NAKAKAINIS TONG GLOBE NA TO! Sayang lang pera ko 2 hrs pa lang ako nagnenet tapos biglang umiksena yung-----Hello we noticed blah blah blah blah blah! ang pangit ng broadband na to! ./.
800 mb lang tas pag lumagpas bukas ulet @$!%!*& .
Globe lang ang may net na may limit. di tulad sa smart unlimited!
Kabanas! nasayang lang yung pang bili ng broadband!!
Smart and Sun are the best broadband than this piece of %@^!
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Zoro Arc

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Supersurf200 na yan a! ANG BILIS DBA??!!!
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David Rosewarne

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It looks like their market is getting bigger ,so they must be making more money, but their service is getting worse, I don't know one satisfied customer .
What they need is some competition and then they might put some of their profits into improving their products
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Dionie Esterado

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hi globe telecom! define the word UNLIMITED?
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Connerry Layug Tanedo

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bwisit na globe broadban bakit kapag lumag pas ng 800 MB lagi sinasabi We noticed that your data usage today has been really high. We're now reducing your browsing speed to maintain quality service for all Globe users. Please be guided by our acceptable terms on fair use for browsing promos, which you can read about at surf.globe.com.ph/fup. To browse at normal speeds
gawin niyo unlimited!!
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boris frank mondez

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hi need help nag supersurf200 aku. nong 3rd day ng surf di ko pa nagagamit yung net ko since this morning.Tapus nag connect ako in a meanwhile nakagamit ako
44 mbs tapus nakatangap aku nang text sa 8888 nang high data usage today at kaylangan bawasan yun net speed ko pero nagagamit ko palang ay 44 mbs akala koba nagrereset ang data usage after 1 day need help!!!!!di ko alam bakit ganto?
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Zek Dalangin

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SA CP ayaw ng supersurf250 pero sa broadband pwede at wala pang 800mb limit