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what is with Globe Tattoo Super Surf?

i was trying to subscribe for supersurf50 and then i received a message from 8888 saying "sorry, hindi pa ma process..." i was trying these all over again for the past 30 min until i received that it was a wrong keyword. the message also says that for globe postpaid text mysupersurf while the globe prepaid and globe tattoo says nothing about supersurf. i have a prepaid. i was surfing the net for informations about supersurf50 and mostly it says that it is only available for the prepaid once. and so i am very confused.

can you please enlighten me with this supersurf50. btw im using globe tattoo broadband prepaid in case that helps.
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  • Hi!

    We apologize for the delay in our response. We wish to advise to you to register at a later time. Please see mechanics for Super Surf for Globe Prepaid.

    SUPERSURF gives you unlimited access to the Internet. To register, just type SUPERSURF50 to 8888 or SUPERSURF220 to 8888.

    Validity:
    P50 is valid for 1 Day
    P220 is valid for 5 Days.

    Maintaining balance is P5.00.Available to Prepaid and Globe Tattoo broadband USB stick.

    IMMORTAL SURF: Internet Surfing minutes with no expiry.

    To register, just type IMMORTALSURF20 to 8888.

    Validity: No expiry until you consume the 1 hour consumable internet surfing. Maintaining balance is P5.00.

    Sincerely,

    Ava Halcon
    Globe Telecom Customer Service
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  • I'm experiencing the same problems right now. When I text SUPERSURF50 to 8888 on my laptop the text comes back as "the keyword is invalid" and for prepaid users there's no option for SUPERSURF.
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  • Bascially, Globe are accusing you of 'abusing' their generosity and over-use of their supposedly "unlimited" internet/call or text promo. They are calling you a thief. Because they think you are a thief, they have decided to BLOCK your SIM card from any further subscriptions or promos....

    Here is a quote from Globe Customer Service on the subject...

    "We would like to let you know that your Tattoo usage is excessive. Hence your account has been subject to the fair use policy that’s why you temporarily cannot register to Super Surf."

    The Globe "fair use policy" states:

    "The fair use policy states that call and text offers are applicable for person to person transactions only. They are not intended and should not be used for commercial purposes. Call and text offers must not be abused by the subscribers (i.e. subscribers must not make an unreasonable number of calls or make unreasonably prolonged calls).
    Globe shall deactivate Globe and TM promo with unlimited voice component of a number when it has been detected to breach the threshold of reasonable hours/minutes of use as determined fair by the company.
    For the succeeding offenses, the number shall be blocked from registration to Globe’s promotional offers for a period of 30 days.
    This policy is applicable to Globe Prepaid, Tattoo, and TM subscribers. "

    so.... Globe have set a 'secret limit' on the 'unlimited use' promo. When you exceed that 'secret limit', they will block your SIM card for violation of their (also) secret policy.

    Globe neither advertise the 'max limit' of use, nor do they publicize the terrible 'fair use policy'.

    Its a scam. Shame on Globe.

    -----------------------------------------------------------------------------------------------------------

    @Custhelp

    I know you will just copy & paste the same pointless, insulting and unhelpful replies here. These do nothing to solve customers complaints or issues. They simply demonstrate that Globe is not taking our complaints seriously. It proves that nobody at Globe is interested and that customer service are not relaying the complaints to any higher authority within the company for serious consideration...

    For those Globe customers who are also being ripped off by the 'Fair Use Policy' scam, please email your complaints to all of the following addresses. This is the ONLY way that anyone will start to address the complaints.

    Email and CC to all these addresses....

    custhelp@globetel.com.ph
    gcablaza@globetel.com.ph
    ccmangahas@globetel.com.ph
    elcu@globetel.com.ph
    alsantamaria@globetel.com.ph
    dllazaro@globetel.com.ph
    rlbernardo@globetel.com.ph
    cmcastillo@globetel.com.ph
    jtcampos@globetel.com.ph

    ospac@ntc.gov.ph
    ntc@ntc.gov.ph

    # The National Telecommunications Commission (NTC) now has a onestop public asistance center (OSPAC). Contact OSPAC at tel (+632)9267722 or (+632)4367722 or visit their website at http://www.ntc.gov.ph.
    # Contact info:

    Commissioner
    Ruel V. Canobas
    924-4042 / 924-4048
    commissioner@ntc.gov.ph

    Deputy Commissioner
    Jorge V. Sarmiento
    924-4037 / 924-3749
    depcom2@ntc.gov.ph

    Deputy Commissioner
    Jaime M. Fortes, Jr.
    924-4040 / 924-4087
    depcom1@ntc.gov.ph

    Frequency Management Division
    Joselito C. Leynes
    Acting Chief
    924-4069
    fmd@ntc.gov.ph

    Commission Secretariat
    Grace V. Manuel
    Officer-in-Charge
    924-3738
    secretariat@ntc.gov.ph

    One Stop Public Assistance Center
    926-7722 / 436-7722
    ospac@ntc.gov.ph
    • view 7 more comments
    • unlimited with 800 mb download tapos bukas na ulit ... yun ang unlimited ??? sana hnd genun ang globe .... may limit pa rin :D
    • Hello,I have another problem regarding sa load, kasi kahit na di naman ako naka-connect sa internet, nauubos pa rin ung load ko, As I thought meron pa akong 35 pesos, tapos after 5 hours naging 6.00 pesos na lang sya, what the heck just happened?
      -Damn, nasasayang lang ang pera namin kakaload at register, di naman nasusulit kasi kinakain ung load!
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  • mag pa promo nga kayo katulad ng sun 100 lng 3days unlimited internet...ang daya nyo!!!
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  • pwede po ba gmitin yung points sa globe using the SUPERSURF
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  • Bakit po nakalagay s webpage ng globe tattoo broadband n merong SUPERSURF250 for 7 days internet browsing,peo pag nireregister q nmn,inavalid keyword? Thanks!
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  • I’m frustrated
    BKIT BA GANYAN ANG GLOBE HA!?

    '"You have breached the Globe fair use policy for data usage. In order to maintain quality of service among all Globe subscribers, your speed will be throttled to 2G speeds. To enjoy normal speeds, you may opt out from your current promo. Text STOP to 8888. Regular browsing charges will apply."

    oh thnx for this! what's unlimited for huh?
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  • I’m nakakagigil
    walang hiya unlimited ?

    eh ano toh ?

    You have breached the Globe fair use policy for data usage. In order to maintain quality of service among all Globe subscribers, your speed will be throttled to 2G speeds. To enjoy normal speeds, you may opt out from your current promo. Text STOP to 8888. Regular browsing charges will apply.

    SAYANG PERA !!!
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  • I’m Pissed!!
    Ano TO?

    Hello! We noticed that your data usage today has been really high. We're now reducing your browsing speed to maintain quality service for all Globe users. Please be guided by our acceptable terms on fair use for browsing promos, which you can read about at surf.globe.com.ph/fup. To browse at normal speeds, you can unsubscribe from your current promo by texting STOP to 8888. Regular browsing rates will apply thereafter. Thanks!

    5 Days pinaunli ko tapos stop ko lang? Anong kalokohan to? pangalawang araw ko pa nga ngayon!! @.@
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  • I’m Tine
    Anung magandang Paloadan ng Unlimited Without Limits Talaga hindi Tulad ng SUPERSURF50 MAy 800mb Limit kainis ...

    REply ha????
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  • Kaya nga !NAKAKAINIS TONG GLOBE NA TO! Sayang lang pera ko 2 hrs pa lang ako nagnenet tapos biglang umiksena yung-----Hello we noticed blah blah blah blah blah! ang pangit ng broadband na to! ./.
    800 mb lang tas pag lumagpas bukas ulet @$!%!*& .
    Globe lang ang may net na may limit. di tulad sa smart unlimited!
    Kabanas! nasayang lang yung pang bili ng broadband!!
    Smart and Sun are the best broadband than this piece of &#%@^!
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