Why can't I send SMS messages?

  • Question
  • Updated 5 months ago
I have bought a SIM Card yesterday....the 64K globe sim card and it seems I cannot send SMS exce[t the Balance Inquiry. Everytime I text using my cellphone, a Samsung E250i, I always get the word "Error". I have tried to switch SIMS with my dad and tried texting from my his cellphone to my phone and it still doesn't work....only the Balance Inquiry has been the only one allowed to be texted.

So anybody willing to help me here.

PS: I cannot call 211
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  • annoyed! and annoyed! and annoyed!

Posted 6 years ago

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, Employee

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hi. What's your mobile number? How much load do you have and where are you located? For your privacy, you may email the details to custhelp@globetel.com.ph
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Ma Clara Corazon Jonez

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hi mga two weeks na ako d maka send ng txt peru nakaka call naman ako at nakaka recive ng text peru d ako mak send ng sms may load naman ako... akala 2x na din ako nagpalit ng phone hndi parin ako makatxt please healp
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Jinky Gamboa

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I have the same problem :( pleasee help
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Jinky Gamboa

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NO REPLY STILL :(
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lilbev

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same problem e2 po number ko 09052439807 please po reply po agad
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khr vf

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Sir. kindly help me please. I just registered GOTXTALLE20 and it was succesful. But I can't send messages. having this problem since friday last week. please help me sir
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minsan ganyan din ang problem sa sim card ko.sana naman pag mag eemail sa inyo,magrereply kayo.
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, Employee

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Hi dei. May we have your mobile number please? and the current load? in order for us to determine where the problem is. You may email the details to custhelp@globetel.com.ph
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, Employee

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Hi dei. May we have your mobile number please? and the current load? in order for us to determine where the problem is. You may email the details to custhelp@globetel.com.ph
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Edis Mharga Villahermosa

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I have a problem too. :( 09152053284, E72
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Pag Lim

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me too 09063241853 w910i tsk. =(
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Pag Lim

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i loaded it 30 pesos..to register SUPER25 but now cant send sms or call. please help =(
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justine

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my sim too! can't even text for a month now!!
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, Employee

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Hi. May we have the mobile number please? and the current load? Please ensure your emails are sent to the correct address. You may email the details to custhelp@globetel.com.ph
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Lopez Jeffrey

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my number is 09167221228 . I'm on a unlitxt80 since monday.
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, Employee

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Hi, Jeffrey. Sorry for the late reply. Kindly email the following to custhelp@globetel.com.ph - error prompt, handset model in use and current load.
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Neil Aquino

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me too. almost a month na akong di nakaka txt! here is my number 09278023402
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kiz

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having the same problem... and im just near globe telecom site!
i even load the etxt20 but won't be able to consume it since i can't freaking send sms.. please reply to my e-mail
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x_siete_x

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same problem with my roaming sim...ive been loaded for 600 peso load but still didnt work!what should i do..plzzz help me:(
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esan

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hello kiz and x_siete_x,

i think it's best that you email custhelp@globetel.com.ph for your concerns so that they can better assist you.
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kiz

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already did that but they just won't reply ~~_ i even say please lol still no reply... what's the use of these e-mail add that they provide if they won't even reply to those who mail them regarding these type of problems *sigh*
Photo of

, Employee

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hi kit. emails received by custhelp are being replied to, please ensure it is sent to the correct address. may we know when you sent the email? and the email add? we will only be able to check the problem and resolve it if we have the necessary details.
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, Employee

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You may also call out 24-hour hotline. just dial 211 toll-free from your Handyphone or call 027301000
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irene

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ganito ba talaga yung OFW sim?/ i wanna buy kasi for my girlfriend but since thats how it works.... wag nalang cguro.....
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, Employee

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Hi Irene. There should actually be no problem with the OFW SIM if used correctly. As long as there is load then it can be used for texting or calling. As long as the provisions are followed then connection of the roamer will be seamless. If we have the details of the problem account, we will be able to check the cause of the problem and correct it i necessary; we shall be happy to assist you. You may want to try the service and see the other side of the coin. Thank you.
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Basher

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hi im currently in Jeddah, KSA...I received a text from 2884 this morning saying that my roaming service will be expiring on july 28, so i told my mom in the phils to load my number so that i can extend my roaming service. i tried to txt GROAM EXTEND 180 but it just won't send. could someone help me on this? i don't want my roaming service to be cut.
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justine

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sigh sigh sigh. After getting it fixed the last time i complained, the problem's back.. I can't send messages again. This is so frustrating!
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Basher

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globe really sucks... i only have until tomorrow to extend my roaming service...by then it will be cut... up yours globe! im switching to smart sim...
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, Employee

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Hi Basher. For us to be able to check your problem, we will need your mobile number. You can send it to custhelp@globetel.com.ph we will activate roaming if necessary as long as load is sufficient.
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Basher

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i already sent an email to custhelp@globetel.com.ph 3 days ago... its too late my roaming phone does not have any signal on it anymore. great job globe... you just made me switch to smart. 10 out of 10 for you!
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Steph

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my phone was on roaming recently bec i was abroad for a few weeks. i just returned to the philippines yesterday. and now, my sim card is unable to send text messages, but is somehow able to make calls. whenever i try to send a text message it would ask me to "check network services". please help!
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, Employee

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Hi Steph. Please turn off roaming by texting GROAM OFF to 2884. If you still can't send SMS please provide us with your mobile number so we can reactivate the SMS service. You may email custhelp@globetel.com.ph or you may call 211 toll-free from your mobile phone. Just make sure you have sufficient load. Thanks!
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Shannicka

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Hi I have a question regarding my OFW sim. My phone is on roaming and i have a 150 peso load. I sent a text to my friend in the Philippines, but when i tried to text the second time it said "check network services, or sometimes it will say "unable to send text"....I don't know how it happened but I was really surprised that I was out of load in one day..how did I know I was out of load? because "check network services is what will appear on the screen if I dont have enough balance. And another thing is that the manual says i can check my balance for free, but I cant.

And is it possible that i can register for unlimited text or call while roaming? I just saw it in Globe services on my phone. If not, when is Globe going to have an offer where the Ofw's can send unlimited text or call so we can talk to our loved ones in the Phillipines without spending alot of peso per text/call?
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Romulus Miguel de Castro

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hey! just a while ago my sim card got problematic. i cant send messages and call any number even 222 or 211!!!!! i'm sure it is not my phone because ive tried my sim card with other phones.

So anybody willing to help me here.

pls reply to my email or call my number 09266467830.
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Ramil Alix

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I have difficulties in using the SMS service. Sometimes the messages won't send. My number is 09159822751. Please help me. I really need that SMS service badly.
Photo of

, Employee

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hi. please email us the following via custhelp@globetel.com.ph-date/time of occurrence/exact location (including barangay)/handset model/signal strength/error prompt..thanks!
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Ramil Alix

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email already sent..
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Ramil Alix

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email already sent..
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, Employee

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tahnks ramil. You should receive a reply regarding your concern.
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jingkie ongan

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hi i cannot send sms using my globe sim..i'm having this prob for 3 days already..i called ur customer service hotline but to no avail..i have 217 peso load..i have tried using the sim to other other units but still it's not functioning..pls help..thanks
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, Employee

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hi. what's your number and exact location? for your security, just email your concern to custhelp@globetel.com.ph
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Ramil Alix

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I sent another email. I'm still experiencing the same problem. This thing was annoying us for a long time. Fix this now.
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, Employee

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Hi jingkie ongan,

Good day.

Kindly provide us your mobile number for further checking. Also, you may try these procedures for possible resolution:

1. Restart the handset, turn it off and on

2. Perform manual network selection, can be found under network settings, network selection, choose manual (handset dependent)

3. If unit is 3G, turn off 3G, can be found under network settings, network mode, choose GSM mode only (handset dependent)

4. SIM card transfer, try your SIM card to other handset and try another SIM card to your unit to test the service.

Should you encounter the same problem, please send us the following details for further checking:

-Handset being used
-Other Globe/TM subscribers who are experiencing the same problem
-Their handset models
-Exact location (number, street, barangay, city, zip code)

For your security, you may send us the above information at custhelp@globetel.com.ph

Thank you.
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Ramil Alix

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I've done the same thing as you have instructed me on your first message but it was still the same
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Ciara Thaddea Bagay

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i also cannot send any msgs.... i can call though and can even receive msgs but i cant send msgs back help
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Jian Moses Handugan

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hey!! i can't send messages... i can receive messages but can't reply to them... i can't even call 222 or 211.., can anyone help me??