Why do I loose load when receiving MMS messages?

  • Question
  • Updated 2 years ago
I've been receiving messages that I have a MMS message and I should retrieve it from the globe website. I can't recall subscribing for an MMS updates and I'm loosing 15 pesos every time I receive that message. I would receive more than one message once a week. How could I stop it from eating my load?
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  • unsatisfied

Posted 6 years ago

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Is it from 29343?
If its, read the content of the msg. and look for any 4digit number.
After that follow this:

To check your subscriptions, just text CHECK and send it to the specific access number. For example, to check if you have subscriptions with 2346, text CHECK and send it to 2346. You will receive a confirmation message with all the services you are subscribed to and an instruction on how to cancel your subscription.

Note: The keyword "CHECK" is applicable to the following access numbers: 2366, 4848, 2954, 2256, 2929, 2922, 292880, 2949, 2910, 2276, 2346, 2802, 2948, 2982, 2350, 2959, 2968, 2375, 2345, 2363, 2600, 2818 and 3456.

hope this Help;
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katrina

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whew! thanks! this ones very helpful! :) i can't even believe that i am subscribed to 4 diff types of services. POINTSCAST, TOPTRUEDIVA, TOPTRUEOPM and TOPTRUEPARE (what in the world is this one?) oh well... I hope the deactivated services were for real.
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Enzo Paz

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It works! thank you
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I think Globe must be customer-friendly esp. to us loyal and long time subscribers of their company. And you know what? Globe eats my load again and asked for CS to help me on what to do. This happen every time I buy a call card and load up. If I do have load, 29343 is keep on sending me messages saying..."You have new MMS message. Retrieve it from http://www.myglobe.com.ph MMS section. From 2346. Password phaushy Sbj. Top true diva. Message expires after 24 hours." The CS representative apologized for the inconvenience but I do not need the apology, all I want is for them to fix the problem. He asked me to check if I subscribed to any promos from 2346, and told him that I do not remember subscribing to any promos since it will just cost me a lot...Like what's happening to me now wherein Globe eats my load! Anyways, just to fix everything I asked the CS representative on what to do and he immediately give me instructions only to find out that I have two subscriptions, one is this TOPTRUEDIVA, adding to my frustration, I haven’t subscribe to any promos nor letting other people use my phone. I replied to the same number (STOP TOPTRUEDIVA to 2346) and received a confirmation that I was unsubscribed. I thought everything is ok now, but just this morning 29343 sent me messages again (around 10 messages with the same info/text) and these messages charged my account. Tsk! Well, what will I do now? I already followed the instructions but then, nothing happened. All I want is to STOP this mess...Otherwise, I will just subscribe to other NETWORK that won't give me any INCONVENIENCES and definitely not a THIEF!
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Sheryl

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I really hate the number (29343) that keeps on sending me that I can retrieve my free MMS message via http://www.myglobe.com.ph MMS section. Every time I receive these messages (often sent more than 5 times), it charges to my account. Every single peso is important to me so I decided to seek for an assistance of their customer service representative to help me out. I followed every single instruction pero hindi pa rin tumitigil mag-send ng MMS retrieval messages yung 29343. I can't remember subscribing to any promos of Globe kaya I feel upset about it...Hope your system could fix everything...Dahil I already did my part manually. So I think this is your call now...
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@Mark- yep it's 29343. I have the same problem with Sheryl and Roy. I browsed my inbox for any globe advertisement that would give me clue on how to stop it since no one was still replying to this query. I noticed one text message which says reply STOP to a certain number (2346 for example) , I can't remember what it is, to stop sending advertisements. A reply saying to me that my syntax is wrong and I should type STOP ALL or STOP (specific promos/advertisements) to stop receiving updates. I replied STOP ALL. I didn't put load on my phone since I know globe will eat it anyway so I'm not receiving those load eating sms messages. I bought a load a while ago, and didn't receive a message from 29343 today. If ever what I did didn't work then I'll do what you said :) I'll post another reply if I did your suggestion and if it helped :) THanks :)
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cherry

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yup! just text STOP (service name) or STOP ALL to 2346, it's for free
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Rella Palarca

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I have this one problem with 2910. everytime i CHECK for any subscriptions, it'll only reply me 'you are currently subscribed to the ff. services.' but then it does not show what are services im subscribed into. Then i send STOP ALL and it'll tell me i am not subscribed to any service.

What the hell is that suppose to be?
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Thanks Mark. But somehow, some of the CSR's turned us down and let us do it manually instead. Hope all CSR's are accomodating just like you.
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katrina

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I'm having the same problem here and what's more "badtrip" is you haven't receive any of those mms msgs. And you have to spend pa ng load just to have these services removed. Really need help.
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ross

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"You have new MMS message. Retrieve it from http://www.myglobe.com.ph MMS section. From 639279378149. Password: syibso Sbj: Message expires after 24 hours."

how can i retrieve this?..please help
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Too bad...29343 is sending MMS retrieval messages again. Now thru 2771 I think...What a mess!
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cherry

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just text STOP (service name) or STOP ALL to 2346, it's for free
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Agony

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@ Cherry - Does it really work? I'll text STOP ALL to 2346? I mean, mawawala talga itong MMS thingy ? Please Rep Thanks
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Arthur Ni

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thanks cherry,,, it work... sana di na ko ulit makaltasan,,,hindi na tlga ko mag su subscribe basta basta....
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gem

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I am a globe plan subscriber. I receive 300 every 24th of the month. too bad that i haven't used the load for any text or any call but i am deducted P10 daily. i already tried texting STOP ALL to 2346 but i only received the reply "you do not have any subscriptions on 2346. i want to switch to another network
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Olecz Aciled

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para paraan para maka nakaw ng load
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Ronald Thomas

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bente lang ang nakayanan ko pang load! at balak kong sulitin ito ng buong araw, kasi mag uunli subscription ako! pero! d ko na magawa mag activate ng unli kasi nakaltasan na ko ng 5 pesos!

dapat gawan ng batas tong mga bagay nato! legitimong pag nanakaw to! at wala tayong magagawa! nakaka inis lang na para tayong tanga na walang magawa! panawagan lang sa mga senador jan! konting atupag naman sa dapat nyong asikasuhin! mga mambabatas kayo diba!???