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I’m annoyed

Old Game Never Restored. Friends Can't Visit My Bakery

I had to remove the game from my iphone and when I added it back and launched it, the game asked if I wanted to start over or load previous game. I hit load previous game but a new one started. I backed up my phone and checked that all of my apps were updated too. I tried installing at again and the same thing happened. This really bothers me because a) I was on level 37 and b) my old friend list is exactly the same as what I had on level 37 but most of them are unable to visit my bakery.

What can I do about this? If I have to start from level 1, fine. But my 150 friends should be able to visit my bakery. Please advise. Thank you.
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  • Dear RebMill,

    Are you using the same Nanobit ID or a new one?

    Unfortunately your game data is saved to your device, which means that deleting the game or reseting your device will cause your progress to be lost. You can try to recover your game progress by doing a device restore using an iTunes backup created before the progress was lost. Here's a quick guide on how to do this:
    http://support.apple.com/kb/ht1766

    If you don't have this option available, unfortunately there isn't much you can do. Starting over is the only way.
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