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Coins keep disappearing

Constantly losing coins whenever making new menu items. Starting to become very annoying. Will coins be reimbursed?
3 people have
this problem
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  • Dear Shay,

    We are working hard to figure out what's causing this issue or confusion. I just want you to be sure you've not spent coins unlocking Advanced/Expert recipes. (Expanding and unlocking Advanced/Expert recipes does cost coins. We'll make sure to make that clearer in our next update.) Since we're having difficulties reproducing this issue we're in great need of your help. So please, if you're still experiencing this issue and you are certain you didn't Unlock Advanced/Expert or Expand, answer these few questions and helps us figure out what might be at the bottom of this issue:

    1.) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between?
    2.) Did your game crash or freeze at the time when you noticed this drop in your coin count?
    3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants?
    4.) Which game version are you playing? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    5.) Have you completed any Goals (achievements) just before you noticed your coins were missing?
    6.) Which version have you started playing on?
    7.) Which level have you reached so far?

    Also, please let us know if you're absolutely certain that you did not unlock any new recipes or purchase any expansions. We had many reports of missing coins, which, after checking our logs, turned out to be cases where players simply used the coins to unlock a new recipe or expand. We are having a very hard time collecting the information required to resolve this issue due to such reports, so please , in order to help us resolve this issue as soon as possible, make sure that you're 100% certain that you did not use these coins to expand or unlock new recipes.
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  • 1) no
    2) no
    3) no
    4) 1.90
    5) no
    6) don't know
    7) 24

    seems to happen ~500-1000 coins before reaching 12500 coins - noticed because I can't get enough coins to unlock next expansion.

    I am absolutely certain I didn't unlock a new recipe or purchase any expansions. I watch the screen while doing nothing and see ~3000 coins go down the tube countless times. this is a nasty little bug here.
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  • Hi Rajon,

    Please contact us at support@nanobitsoftware.com and we'll provide you with further support via e-mail.
    Make sure you include your Nanobit ID as well as a link to this topic and/or description of the issue.

    Thank you in advance.
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