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I’m frustrated

Crafting problems

When I first started playing, I was crafting materials which was fine but then for the last few weeks, it was costing zero gems for materials so I just did it that way. Today, it starts charging materials so that's fine, I'll make them. It was originally working but then when I would leave the game, the second material in the queue would disappear. 'No biggie. Few hours later, if I leave the game, the material being crafted disappears. So, I try to fiddle around on the app doing various things waiting for the material to craft. When it's done and I click it, it says there's been an error and it needs to reload which makes the crafted material disappear. Please help! I love this game but this could keep me from playing it!
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