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Daily Collection Prizes! Employee please respond!

Problem for an Employee to answer. Easy day at the start of the new day you are supposed to collect something either coins, gems, a spin on the wheel or an item . We'll last night & today there was an outline of a lamp but kind of faded out & storage usually opens & it did not I looked there anyway & there was nothing there. What can be done to give me something for my " daily collection" & will this continue to happen? It's bad enough that there is no collections to play for prizes & each level gives you less & less "unlocked" items. Can an employee please advise. Thank You.
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