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EMPTY SPACES but can't move items to that space!?!?

I have spent $300 on this app as I just loved it BUT NOT HAPPY NOW!!!! Problem is I try to rearrange the store and the space is empty yet the program blocks it as a red space :(( NOTHING is there. Will not let me move items around. It says that guest can not use the stairs as they are blocked BUT THEY ARE NOT!!!! I think I will try another app and spend the $$ elsewhere. disappointed
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