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I’m frustrated

EXPANSION wrongly activated and used up gems.

I was checking on the time left on my expansion and somehow my Gems Were used to activate the expansion. I NEVER waste my precious gems on expansions! I always wait out the time. Can this please be reversed ???????
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  • I feel your pain. I swear just about EVERY player has made some accidental-gem-use mistake at some point in his/her gameplay.

    The only way you can reverse gem expenditure is if you loaded a previous (backed up) status of the game.

    Do you play on the iPhone or iPad and back it up on iTunes or iCloud? If so, you can reset your iPhone/iPad to factory conditions, then restore your iPhone/iPad to a recent backup of your data. It's tedious and takes quite long but it's how you can "get back" those spent gems.

    I play on the iPad and to date I've done this process of reset-to-factory-condition-then-restore-backup THREE times, all thanks to these two Town games and accidental use of the gems. Talk about learning new things from games! >_<
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  • Hello Kathie,

    Unfortunately we're unable to issue any reimbursements for accidental purchases.
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  • I’m frustrated
    Feel my pain too! I do not understand how you still have not managed to invent something to make this not happen! It is very disconcerting!

    I accidentally lost my gems to collect my coins!

    You did not think to cross-examine and confirm the action? This exists in other games, I do not think it's very difficult for you to get it going. Thank you!
    Sorry for my English!
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