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I’m very very frustrated

Fashion Design World problems. Nanobit ID amandahagerman

Hello. I've had a heck of a time with this game. If I didn't like it so much I would have deleted a long time ago. Well after not getting so many diamonds by completing tasks, now I've re-downloaded the game and my friends list won't come back up. I can't visit them or anything but I was able to when I first re downloaded it. I'm also waiting for the diamonds I was said to recieve because you couldn't restore my coins that were purchased. Please fix this quickly. Its,been weeks since my initial problem. Thank you.
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  • Marina (Official Rep) June 06, 2018 11:50
    Hi Amanda,

    We are sincerely sorry to hear about your trouble.

    We have a Customer Support team for such cases and they would gladly assist you with this matter. Could you please send a message to support@nanobitsoftware.com with a detailed description of your issue so they can provide further help? Please include your Nanobit ID, your device information and a short description of the problem. Thank you.
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  • Dear Nanobit,

    I've sent complaining mail yesterday to support@nanobitsoftware.com about my apps Fashion Design World game and have not replied yet until now. Please help me fix the game soon.

    This is purchased game and I have to pay all gems that I've bought. It is not fair if I must pay the gems but have it all gone.

    This was my mail before :

    I've reached Fashion Design World game in 43 level, purchased sale gems and have 857gems, and have about 3,1 million coins. But when I'm sewing just now, the apps suddenly disappear and turn into 1st level again. All my gems and coins also gone.

    I want my level, all my gems and coin back. Playing this game not only just playing, I also have it paid. Please help me soon, I'm really disappointed of this.

    My Nanobit : Yuristka.

    Thank you very much for your attention and help. Need your response very soon.
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