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Fashion design world - can't visit a friend,

Hi, I keep getting the following 'your neighbours stores contains some items that are not present in your version, do you want to update' when I try to visit a friends fashion store to like and help her to sew. I then select to update and it tells me it's updating in background but nothing changes after lots of attempts. I am on version 4. I have tried emailing nanobit support twice with no response

Nanobit ID Clanjana
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