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I’m annoyed frustrated

Fix it please!

My whole profile has been wiped. I now have to start again. Annoying. Fix it please!!
2 people have
this problem
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  • Dear Shen,

    Could you please answer a few questions for us:
    1.) Did this issue occur after updating your game?
    2.) Did you perform any iOS updates just before this issue occurred?
    3.) Which device and iOS version are you using?
    4.) What was your level before you lost your progress?
    5.) Did you delete or re-install your game at any point prior to losing your progress?

    Also, could we trouble you for a screenshot of your restaurant? Here's a quick guide on how to take a screenshot with your device: http://support.apple.com/en-us/HT200289
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  • Thanks for responding to me. In response to your questions:
    1) No
    2) No
    3) iPhone 4S; iOS 8.1
    4) Unsure either 19 or 20
    5) No

    What I can also tell you is that before I completely lost my game progress, I noticed that the last few times I played I had to re-do certain actions. Eg I was mid-brewing coffee. Then when I logged back in, I had to re-do brewing coffee again without it being completed.

    Also as requested, attached is image of the restaurant I now have after losing my progress, as I don't have one of my progressed game.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited

  • This reply was removed on 2015-04-13.
    see the change log