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Food Disappearing

So I check in on everything while I'm at work and no matter where I'm at I have problems getting the game to start. It keeps saying that I need to close the app and try again. When I do finally get the app to open I lose all the food on my counters. Nobody has eaten it yet because I removed my door and there is no way it expired in an hour. Please fix this problem. I really like playing the game.
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