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I’m Very unset

Game will not load

My game will not load. I have spent money to buy clothes on this game I really wish you'll would fix the problem. I also play other games by Nanobit and I am starting to have the same problem. The game won't load. This is very disappointing. Please help me fix the problem
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  • Marina (Official Rep) March 08, 2018 17:16
    Hi Tonia,

    We are sorry to hear about your trouble.

    Please make sure your game is up-to-date.

    If you go to the App Store/Google Play Store, search for the name of the game, and tap on Update you can download the latest version of the game. If you don't have updates available, you will see an "Open" button instead of "Update".

    Should you use the most recent version and the problem persists, please do not hesitate to contact us via support@nanobitsoftware.com and we would happily assist you further. Please make sure the name of the game, your Nanobit ID, your device's brand/model is included in the e-mail, along with a detailed description of the encountered problem. Thank you.
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