Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m frustrated

Game won't open

I recently got the latest update. I noticed the game slowing down this morning. Then it froze. I shut everything down, and turned off the device. Now the game won't load at all.
1 person has
this problem
+1
Reply
  • Hello Charm,

    Could you please answer a couple of questions for us:
    1.) Which iOS version and device are you using?
    2.) Does your game crash (return to your device's home screen) or freeze (hang on the last displayed screen)?
    3.) Does your game crash/freeze before you enter the main menu, or after tapping Play?
    version 1.4 without previously installing older versions of the game?
    4.) How long does the game load before it crashes/freezes (approximately in seconds)?
    5.) What is your Nanobit ID?
    6.) Did you at any point enter the game while being offline?
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned sad, anxious, confused, frustrated kidding, amused, unsure, silly happy, confident, thankful, excited

  • This reply was removed on 2014-06-26.
    see the change log
  • Hello everyone,

    Please download the latest update from the Appstore. You should be able to enter the game again after updating. Please let us know if you're still having problems with loading the game after doing so.

    Again, we are very sorry for the inconvenience caused and for taking this long to release a fix.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. indifferent, undecided, unconcerned sad, anxious, confused, frustrated kidding, amused, unsure, silly happy, confident, thankful, excited