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Gift box gets stuck

I try to tap away a gift box, but it got stuck. When I tap it, there is a message that says "please remove something from gift storage so your gift can be placed there" but I haven't the gift storage full!! Besides, the other gift boxes go to the storage.
I have moved the items sorrounding the gift box to another tiles , and also stored them, but it doesn't work.
I have also restarted the device, but the gift box stays there...
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