Help get this topic noticed by sharing it on Twitter, Facebook, or email.
I’m confused

Got a new phone how do I transfer

2 people have
this question
+1
Reply
  • you cant that's what they told me. they don't care about long time players, just money
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated

  • Hey Ericca!

    We see that you contacted our Customer Support team already.

    The problem derives from the fact that the complete game progress can only be found on your device. Our servers in their current state can only store a fragment of your game progress. We have been working on improving the server capacity for months now and it is a rather time-consuming process which will take some additional time. Please accept our sincerest apologies once again, and thank you for your understanding.

    Also, we see that you haven't replied to our e-mail since, however, we'd be happy to restore all in-app purchases you might have made before, so if you're interested in that, feel free to reply!

    Thanks and sorry once again!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. kidding, amused, unsure, silly indifferent, undecided, unconcerned happy, confident, thankful, excited sad, anxious, confused, frustrated