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I’m Frustratedly anxious.

Help request with Hollywood Story 6.5

Game is crashing anytime I go to the casino to play the scratch game during the speacial hour of casino rewards. I'm missing out! Help me fix this please. I was also unable to contact help through the app. My nanobit id is Hmleq509.
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  • Hi Brandy,

    We are sincerely sorry to hear that.

    In order to help you resolve this matter, we would need you to please send your Nanobit ID, your device's model and a detailed description of the problem you are encountering at support@nanobitsoftware.com, our Customer Support team will gladly assist you.
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  • Device model LGMS330. Nanobit ID Hmleq509. When I get the opportunity to earn special rewards in the casino for one hour I am unable to play the scratch cards. When I attempt to play the game crashes and closes. It doesn't matter how many times I try itcrashes everytime. I'm missing out! I'd really like to participate in that hour of casino play. My other issue is that I am unable to contact support/help using the in-game contact button.
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  • Rfebm499 is my nanobit Id. I don't have a receipt for the Google play card I purchased but I sent a screenshot showing the charges made to my google play card. What happened was that I purchased the present for 4.99 which was for 410 diamonds and play money for the game and a window popped up from Google saying that it would give me $1 off my purchase for using a Google play card. For some reason after I clicked everything in order to purchase the present the game shut down. When I reloaded the game the diamonds weren't given to me and the present was still there so I figured maybe it didn't go through. So I again did everything to purchase the diamonds and they were added to my game but my Google play card balance showed that I was charged twice. So the first purchase for 4.99 minus the dollar went through but no diamonds were given and the second charge also went through and that's when they gave me the diamonds. Hope this satisfies your request for information. Please write again if you have any more questions. Mersinik@gmail.com. Rfebm499
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