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I’m sad

hollywood story keeps crashing

hollywood story will not open on my daughter's ipad 2. she has v7.4. it doesn't go past the 5% on the loading page before it shuts down. it works on her android phone.
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  • Marina (Official Rep) March 29, 2018 15:47
    Hi Carolyn,

    Please note that after a new update is released, due to the high amount of data that needs to be synchronised, it might take unusually long time to load in the game. Since a new update has just been released this week, it is possible that you might experience this phenomenon because of this.

    We are kindly asking you to please have patience and wait a few more minutes after launching the game, and do not put the game in the background during that time. Please make sure you are having a steady internet connection as well. You can also try checking on the game on a regular basis, eventually you should be able to open the game.

    Thank you for your understanding.
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