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I’m Sad,upset, bordering on anger

I BOUGHT 2 PACKS OF 110 GEMS FOR $6.99 AND DIDNT GET CREDITED FOR EITHER PACK! FIX IT!

I BOUGHT 2 PACKS OF 110 GEMS FOR $6.99 AND DIDNT GET CREDITED FOR EITHER PACK!
I just got a new iPad mini and I downloaded the game and I bought one pack at your sale price $6.99 for 110 gems and the screen froze. I couldn't get the screen to do anything else even when I exited and brought it back up I waited a while to see if it would change and you didn't. I ended up deleting the game and re-down loading it because I couldn't get it to unfreeze and when I brought the game back to play there were no gems credited to my game, SO I purchased ANOTHER pack of 110 gems for $6.99 and the screen froze again so I close the game and left it. Later I brought up the game again and there were no gems credited to my game so I was paid $6.99X2 and I'm out still 220 gems know will you please fix it and credit my game I would greatly appreciate it. Thank you, Melissa
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