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I can’t play anymore. My game screen gets frozen as soon as the mailbox message appears

I reported a problem with my Chef town game two days ago. No answer so far.
I only got an email to confirm my @address. My screen gets frozen as soon as it opens and goes to a message from F mailbox that I hadn’t used before. I can’t see anything else but the message. I am level 76 and have 1570 gems. Could I get my game back working please??
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