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I did not receive products purchased but was STILL charged for my several attempts!

I purchased gems. After the purchase, the screen froze, so I tried again a couple more time. Each time the same thing happened. I NEVER received any gems in the game, but I was charged for EVERY time I tried to purchase them. I need a refund immediately.

It is too bad that I can not trust this game or purchase anything for it because I like the game. I am not paying what will be almost $30 for nothing. It is illegal to charge for a product and not provide it. I would be very careful about purchasing anything.
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