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I’m
angry
I have been waiting 3 days to send out gift requests. But they won't update and become available again. Can this please be fixed?
It is impossible to build the items I need without requesting gifts, so I'm currently at a standstill for my goals. Please can you get this fixed.
Promoted
Responses
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I’m
Sick of waiting
3WOW! STILL NO FIX 10 DAYS LATER. I'VE PURCHASED GEMS SEVERAL TIMES. IF YOU'RE NOT GOING TO FIX THE FUNDAMENTALS OF THE GAME. I WANT MY MONEY BACK!
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4Or toss in a few gems for the inconvenience
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5Next time Grandma comes up. Don't click on her until the gift system is fixed. The timer on her doesn't start until you click on her. -
6I don't know Raff. the system is very clunky. I don't find it remotely easy or worthwhile to spam 40 mailboxes. Too much time loss...
Nanobit needs to fix this or I'll just delete the game.
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1Exactly! Been waiting for 2 days already.Comment-
Damon Yita March 23, 2015 18:20yeah fix the gameEditDeleteRemove
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Geraldine Forbrick May 09, 2015 21:31Hello the game did crash on me I tried to install it again and I lost everything on my game my restaurant town I even had a second floor with became my favorite if you guys can't give me my money back if you can't fix the problem please give me my money back I been playing this game with my momEditDeleteRemove
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1I think everyone has the same problem after the update. For now, just spam your friends' Inbox and write to ask for what you need.-
Kind of hard when you can't visit anyone
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6I don't know Raff. the system is very clunky. I don't find it remotely easy or worthwhile to spam 40 mailboxes. Too much time loss...
Nanobit needs to fix this or I'll just delete the game. -
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Same problem here :(-
I deleted my game and got it again cause I thought it was just mine, lost my level 38 2 story bakery for nothing! Still have the same problem
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Me too, I need my level back again. What can I do?
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Same problem fixed, or I'm out by the end of the week, I'd dumm!
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1In another thread, Nanobit says they have identified the problem and will have a fix soon. So I guess I'll give it a few days.
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I cant belive! It's not fixed yet??????
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I've been waiting almost a week to send gift request and I haven't been able to .ive been missing out on the missions because of it. I don't think it's fair that I spend my time on this game and it doesn't even work the way it should! PLEASE FIX IT!
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Same problem here. Have been waiting 3 days. Please nanobit, can you fix the problem? I have not been able to "ask for gift", and unable to build items..
Thank you..
Regards
Ahm0304 (level 47) -
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I’m
frustrated
I've also been waiting 3 days! I'm deleting this if you don't fix soon!
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I’m
frustrated
Any updates Nanobit?? Please fix and keep us updated.
Thank you -
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Still nothing.
It should not be something so difficult to fix.
After 5 days, it has become annoying. -
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Same problem here very annoying -
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1Same problem. I cant do Grandmas jobs and it is frustrating. -
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Same problem here. Have been waiting 3 days... Please nanobit, can you fix the problem? I have not been able to "ask for gift", and unable to build items.. -
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2Hello everyone,
We are very sorry for the inconvenience caused by this issue. An update is already underway and should be released soon. Please remain patient and update your gam as soon as the fix is released.- view 4 more comments
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I would appreciate more communication from Nanobit. The company is selling a product they are unable to deliver.
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I deleted the app and downloaded again but it started from level 2. I need my level 22. Please
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I was in the middle of doing a timed goal, which expired because of this issue. The prize was only worth 6 gems and some experience points, so not worth the 15 gems it would have cost me to "skip" it or buy the parts needed. If I had been able to send requests, I would have completed it in plenty of time. I had everything else done except for the one item I needed to build from requested parts. Is there any way I can re-do the goal once the problem is fixed, get the prize for it or possibly get some gems instead?- view 2 more comments
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Me too
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Yeah that won't happen. We had the same problem on a quest where one of the recipes wouldn't load. They don't reward patience on this app.
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Rebecca, to my knowledge and in my experience, failed quests don't come back, unfortunately.
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Thanks Raff. I know they don't come back. I was just wondering if maybe there could be a way they could make it so we could do the lost quests or at least get the prizes and experience from them. Maybe not, though.
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Yes we should get at least the prizes lost what do you say Boris?
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5Next time Grandma comes up. Don't click on her until the gift system is fixed. The timer on her doesn't start until you click on her.
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Wendy, thanks for that info. I didn't know that. I thought the timer on the grandma goals start as soon as you enter the game and she appears. I now have another timed goal I can't complete. At least now I know for next time.
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No problem. I have delayed her in the past when I have known I can't be home to keep up with her orders. ita the only reason I haven't deleted the app. I figure I can catch up. But I do wish Nanobit would be more forthcoming with us about when we can expect a fix. The biggest danger of giving us no updated info is that we will bore and walk away. I'm close to that now.
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Yes it's been two days since able to ask for gifts and can't watch videos for gems either -
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I’m
Frustrated
I deleted the game and reinstalled. Lost all my accumulated gifts! Glad I built one of my items before I did that cause I would have been VERY unhappy. Fix this. It's annoying to have to spam your friends for gifts. Then you have to go back and at least say thank you
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2Yes nanobit pls fix it. I thought i was the only one. Pls fix it its fustrating. -
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It's terrible! Because will finish and i will lose all my work!!! I finish Everytime !!! Less construc the chair because i dont have 3 diamonts... And i dont have THE friends help!!!! -
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Same here. I may just delete the game
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I’m
frustrated
1Are you ever gonna fix this issue? I'm about done!
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I’m
Annoyed
I've got the same issue don't want to delete game as I enjoy but I can't go any further until my gift request can be resent???????????? -
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I’m
Sad
I have been have this prob for like Three days no I can't ask for a hammer are spring
Can't give gift -
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I’m
Sick of waiting
3WOW! STILL NO FIX 10 DAYS LATER. I'VE PURCHASED GEMS SEVERAL TIMES. IF YOU'RE NOT GOING TO FIX THE FUNDAMENTALS OF THE GAME. I WANT MY MONEY BACK!
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210 days now for me. An update on how long this is going to take would be nice,
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With the length of time it has taken to fix this bug, I'm starting to get the impression that this is a ploy to get people to impatiently buy gems...
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1The problem is not fixes yet???? I cant Belive !!!! Why??????????????
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I’m
frustrated
1Yea, it's been about a week for me. I've stopped playing for now. Will probably delete the game. I am upset because I've spent money on the game.
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1Hello everyone,
We are very sorry for this whole situation. Rest assured that we understand your frustration and do not take it lightly. However, releasing an update on the Appstore is a very lengthy process and we're as fast we can to fix the issue.
Please remain patient and avoid tapping on Grammy's portrait, as it will start a timed challenge which might require you to build an item.-
thanks for answering our plea. I know now that you are aware and are taking action on this thanks nanobit.
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2Sorry to say, but you are giving teh impression of being extremely unprofessional here.
Maybe lack of experience, I don't know.
A lot of players suffering from this for around two weeks, and nothing really concrete done.
And I have noticed today that the adverts are showing off much more frequently than usual.
So, this can change but not the factthe game works poorly? -
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Yes I also have suddenly started getting lots of adverts which when I purchased a gem package it stated that it would stop adverts. Very frustrating! Also still no fix when it's been going on so long and all you get is a small apology occasionally on their forum. Shocking service when people pay (including me). I will be emailing apple at this rate to try and get a refund seeing as I can't play the game how I thought I could when I purchased it.
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I’m
Frustrated
I've been having same problems! Are they checking these message boards? Pls fix!
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I'm at 1 week 3 days. I'm just about done.
And I am an active spender in this game. Sort it out. -
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I’m
Angry
I agree with the other people that posted about the gems. You forced us to build things and then don't let us request the gifts or receive them! If you don't update your game then it's crap.
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I’m
Pissed!
2 weeks now! This bites! Game is now boring! No decent challenges and can't build! A few more days and I'm deleting this game! There's no way I am buying anything else at this time!
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I’m
Pissed!
2 weeks now! This game is now boring! No decent challenges, can't build anything and there's no way I'm buying anything at this point. Other games seem to have no problem with updates. If it's really such a problem, how about not updating unless you know it works?! That's what broke it! A few more days and I'm deleting!
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I've been waiting 2 weeks to ask for gifts I'm getting frustrated big time -
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I’m
happy
Good news bakery pals !e We have an update that seems to have fixed the gift issue. thank you nanobit -
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Hello everyone,
A new update has been released which should fix the issue. Please update your game and let us know if the issue still persists after doing so.
Again, we are very sorry for the inconvenience caused by this issue, as well as for the long wait for the update to be released. -
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looks like game is done wqaiting for refund of my money put into this bad revue will be posted on app store warning others not to waste time on this game was great till this happened.
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Well you should do another update, mine still crashing so hope you guys do it as soon as possible thank you!
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Dear Cookie,
Please contact us at support@nanobitsoftware.com and we'll provide you with further support via e-mail. Make sure you include your Nanobit ID as well as a link to this topic and/or description of the issue.
Thank you in advance!
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