I have been waiting 3 days to send out gift requests. But they won't update and become available again. Can this please be fixed?

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It is impossible to build the items I need without requesting gifts, so I'm currently at a standstill for my goals. Please can you get this fixed.

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Tami October 19, 2014 16:01

WOW! STILL NO FIX 10 DAYS LATER. I'VE PURCHASED GEMS SEVERAL TIMES. IF YOU'RE NOT GOING TO FIX THE FUNDAMENTALS OF THE GAME. I WANT MY MONEY BACK!
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Sugarpie October 19, 2014 00:59

Or toss in a few gems for the inconvenience
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Wendy Waldron Lugo October 17, 2014 17:37

Next time Grandma comes up. Don't click on her until the gift system is fixed. The timer on her doesn't start until you click on her.
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Wendy Waldron Lugo October 14, 2014 04:15

I don't know Raff. the system is very clunky. I don't find it remotely easy or worthwhile to spam 40 mailboxes. Too much time loss...

Nanobit needs to fix this or I'll just delete the game.

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Filzah Ji October 13, 2014 23:12

Exactly! Been waiting for 2 days already.

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- Damon Yita March 23, 2015 18:20
  
  yeah fix the game
  
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- Geraldine Forbrick May 09, 2015 21:31
  
  Hello the game did crash on me I tried to install it again and I lost everything on my game my restaurant town I even had a second floor with became my favorite if you guys can't give me my money back if you can't fix the problem please give me my money back I been playing this game with my mom
  
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Exactly! Been waiting for 2 days already.

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raff October 14, 2014 03:51

I think everyone has the same problem after the update. For now, just spam your friends' Inbox and write to ask for what you need.

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- Laura Mercer October 16, 2016 19:21
  
  Kind of hard when you can't visit anyone
  
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I think everyone has the same problem after the update. For now, just spam your friends' Inbox and write to ask for what you need.

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Wendy Waldron Lugo October 14, 2014 04:15

I don't know Raff. the system is very clunky. I don't find it remotely easy or worthwhile to spam 40 mailboxes. Too much time loss...

Nanobit needs to fix this or I'll just delete the game.

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I don't know Raff. the system is very clunky. I don't find it remotely easy or worthwhile to spam 40 mailboxes. Too much time loss... Nanobit needs to fix this or I'll just delete the game.

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Cinque Maggio October 14, 2014 05:15

Same problem here :(

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- Claire Hale October 24, 2014 07:11
  
  I deleted my game and got it again cause I thought it was just mine, lost my level 38 2 story bakery for nothing! Still have the same problem
  
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- Bosbos Farag February 16, 2015 05:36
  
  Me too, I need my level back again. What can I do?
  
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Same problem here :(

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Jenny Townson October 14, 2014 11:49

Same problem fixed, or I'm out by the end of the week, I'd dumm!

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Same problem fixed, or I'm out by the end of the week, I'd dumm!

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Wendy Waldron Lugo October 14, 2014 13:57

In another thread, Nanobit says they have identified the problem and will have a fix soon. So I guess I'll give it a few days.

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- Ayls Ruth October 20, 2014 10:30
  
  They better hop to. I'm leaving if it's like this much long.
  
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- Graziela Bento October 21, 2014 20:37
  
  I cant belive! It's not fixed yet??????
  
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- Milagros Betty Rodriguez October 22, 2014 13:01
  
  I've been waiting almost a week to send gift request and I haven't been able to .ive been missing out on the missions because of it. I don't think it's fair that I spend my time on this game and it doesn't even work the way it should! PLEASE FIX IT!
  
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What's the status of this problem?

In another thread, Nanobit says they have identified the problem and will have a fix soon. So I guess I'll give it a few days.

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ahm0304 October 15, 2014 02:13

Same problem here. Have been waiting 3 days. Please nanobit, can you fix the problem? I have not been able to "ask for gift", and unable to build items..

Thank you..

Regards
Ahm0304 (level 47)

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Same problem here. Have been waiting 3 days. Please nanobit, can you fix the problem? I have not been able to "ask for gift", and unable to build items.. Thank you.. Regards Ahm0304 (level 47)

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Kim October 15, 2014 02:46

I've also been waiting 3 days! I'm deleting this if you don't fix soon!

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I've also been waiting 3 days! I'm deleting this if you don't fix soon!

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Tami October 15, 2014 05:19

Any updates Nanobit?? Please fix and keep us updated.
Thank you

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Any updates Nanobit?? Please fix and keep us updated. Thank you

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Cinque Maggio October 15, 2014 09:44

Still nothing.

It should not be something so difficult to fix.

After 5 days, it has become annoying.

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Still nothing. It should not be something so difficult to fix. After 5 days, it has become annoying.

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Debra Demayo Lee October 15, 2014 11:17

Same problem here very annoying

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Same problem here very annoying

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Heather Aviel Novakouski October 15, 2014 12:10

Same problem. I cant do Grandmas jobs and it is frustrating.

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Same problem. I cant do Grandmas jobs and it is frustrating.

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Angie Gin October 16, 2014 07:40

Same problem here. Have been waiting 3 days... Please nanobit, can you fix the problem? I have not been able to "ask for gift", and unable to build items..

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Same problem here. Have been waiting 3 days... Please nanobit, can you fix the problem? I have not been able to "ask for gift", and unable to build items..

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Boris October 16, 2014 09:39

Hello everyone,

We are very sorry for the inconvenience caused by this issue. An update is already underway and should be released soon. Please remain patient and update your gam as soon as the fix is released.

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- sarah October 17, 2014 17:00
  
  Like majority of us, doing times goal and can't build anything so will loose the prize is their anyway we can do again??
  
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- Sugarpie October 19, 2014 00:59
  
  Or toss in a few gems for the inconvenience
  
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- Ayls Ruth October 20, 2014 10:31
  
  I hope there is a gift left for our troubles. I have missed 2 Of Grandma's goals and I'm at a stand still on personal goals.
  
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- Milagros Betty Rodriguez October 22, 2014 13:05
  
  Yes I agree a compensation for our loss and patients is well over due
  
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- zenfish October 25, 2014 18:28
  
  I would appreciate more communication from Nanobit. The company is selling a product they are unable to deliver.
  
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- Bosbos Farag February 16, 2015 05:38
  
  I deleted the app and downloaded again but it started from level 2. I need my level 22. Please
  
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What's the status of this problem?

Hello everyone, We are very sorry for the inconvenience caused by this issue. An update is already underway and should be released soon. Please remain patient and update your gam as soon as the fix is released.

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Rebecca Woolfson October 17, 2014 03:13

I was in the middle of doing a timed goal, which expired because of this issue. The prize was only worth 6 gems and some experience points, so not worth the 15 gems it would have cost me to "skip" it or buy the parts needed. If I had been able to send requests, I would have completed it in plenty of time. I had everything else done except for the one item I needed to build from requested parts. Is there any way I can re-do the goal once the problem is fixed, get the prize for it or possibly get some gems instead?

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- sarah October 17, 2014 17:00
  
  I'm exactly the same position it's soo frustrating
  
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- Angela October 18, 2014 01:02
  
  Same here! So frustrating, and I keep watching for the update...not watching much longer. Have an unbuilt oven I can't ask for help with. Nor can I delete it to purchase one I don't have to build. In the meantime, I lost the quest.
  
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- beth October 18, 2014 05:50
  
  Me too
  
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- Charm October 20, 2014 16:07
  
  Yeah that won't happen. We had the same problem on a quest where one of the recipes wouldn't load. They don't reward patience on this app.
  
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What's the status of this problem?

I was in the middle of doing a timed goal, which expired because of this issue. The prize was only worth 6 gems and some experience points, so not worth the 15 gems it would have cost me to "skip" it or buy the parts needed. If I had been able to send requests, I would have completed it in plenty of time. I had everything else done except for the one item I needed to build from requested parts. Is there any way I can re-do the goal once the problem is fixed, get the prize for it or possibly get some gems instead?

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raff October 17, 2014 04:55

Rebecca, to my knowledge and in my experience, failed quests don't come back, unfortunately.

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- Rebecca Woolfson October 20, 2014 04:35
  
  Thanks Raff. I know they don't come back. I was just wondering if maybe there could be a way they could make it so we could do the lost quests or at least get the prizes and experience from them. Maybe not, though.
  
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- Milagros Betty Rodriguez October 22, 2014 13:07
  
  Yes we should get at least the prizes lost what do you say Boris?
  
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Rebecca, to my knowledge and in my experience, failed quests don't come back, unfortunately.

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Wendy Waldron Lugo October 17, 2014 17:37

Next time Grandma comes up. Don't click on her until the gift system is fixed. The timer on her doesn't start until you click on her.

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- Rebecca Woolfson October 20, 2014 04:36
  
  Wendy, thanks for that info. I didn't know that. I thought the timer on the grandma goals start as soon as you enter the game and she appears. I now have another timed goal I can't complete. At least now I know for next time.
  
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- Wendy Waldron Lugo October 20, 2014 07:28
  
  No problem. I have delayed her in the past when I have known I can't be home to keep up with her orders. ita the only reason I haven't deleted the app. I figure I can catch up. But I do wish Nanobit would be more forthcoming with us about when we can expect a fix. The biggest danger of giving us no updated info is that we will bore and walk away. I'm close to that now.
  
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Next time Grandma comes up. Don't click on her until the gift system is fixed. The timer on her doesn't start until you click on her.

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Ronald Fox October 18, 2014 02:24

Yes it's been two days since able to ask for gifts and can't watch videos for gems either

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Yes it's been two days since able to ask for gifts and can't watch videos for gems either

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vero7315 October 18, 2014 13:06

I deleted the game and reinstalled. Lost all my accumulated gifts! Glad I built one of my items before I did that cause I would have been VERY unhappy. Fix this. It's annoying to have to spam your friends for gifts. Then you have to go back and at least say thank you

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I deleted the game and reinstalled. Lost all my accumulated gifts! Glad I built one of my items before I did that cause I would have been VERY unhappy. Fix this. It's annoying to have to spam your friends for gifts. Then you have to go back and at least say thank you

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Alicia Ruiz October 18, 2014 18:34

Yes nanobit pls fix it. I thought i was the only one. Pls fix it its fustrating.

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Yes nanobit pls fix it. I thought i was the only one. Pls fix it its fustrating.

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Graziela Bento October 18, 2014 22:58

It's terrible! Because will finish and i will lose all my work!!! I finish Everytime !!! Less construc the chair because i dont have 3 diamonts... And i dont have THE friends help!!!!

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It's terrible! Because will finish and i will lose all my work!!! I finish Everytime !!! Less construc the chair because i dont have 3 diamonts... And i dont have THE friends help!!!!

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Sugarpie October 19, 2014 00:58

Same here. I may just delete the game

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Same here. I may just delete the game

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Kim October 19, 2014 06:10

Are you ever gonna fix this issue? I'm about done!

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Are you ever gonna fix this issue? I'm about done!

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Christine McCarthy October 19, 2014 07:31

I've got the same issue don't want to delete game as I enjoy but I can't go any further until my gift request can be resent????????????

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I've got the same issue don't want to delete game as I enjoy but I can't go any further until my gift request can be resent????????????

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Debbie Remeto-Blocker October 19, 2014 13:52

I have been have this prob for like Three days no I can't ask for a hammer are spring
Can't give gift

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I have been have this prob for like Three days no I can't ask for a hammer are spring Can't give gift

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Tami October 19, 2014 16:01

WOW! STILL NO FIX 10 DAYS LATER. I'VE PURCHASED GEMS SEVERAL TIMES. IF YOU'RE NOT GOING TO FIX THE FUNDAMENTALS OF THE GAME. I WANT MY MONEY BACK!

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WOW! STILL NO FIX 10 DAYS LATER. I'VE PURCHASED GEMS SEVERAL TIMES. IF YOU'RE NOT GOING TO FIX THE FUNDAMENTALS OF THE GAME. I WANT MY MONEY BACK!

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Wendy Waldron Lugo October 19, 2014 17:11

10 days now for me. An update on how long this is going to take would be nice,

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10 days now for me. An update on how long this is going to take would be nice,

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Jonathan Love October 19, 2014 17:41

With the length of time it has taken to fix this bug, I'm starting to get the impression that this is a ploy to get people to impatiently buy gems...

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With the length of time it has taken to fix this bug, I'm starting to get the impression that this is a ploy to get people to impatiently buy gems...

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Graziela Bento October 20, 2014 08:26

The problem is not fixes yet???? I cant Belive !!!! Why??????????????

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The problem is not fixes yet???? I cant Belive !!!! Why??????????????

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Heather Aviel Novakouski October 20, 2014 11:09

Yea, it's been about a week for me. I've stopped playing for now. Will probably delete the game. I am upset because I've spent money on the game.

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Yea, it's been about a week for me. I've stopped playing for now. Will probably delete the game. I am upset because I've spent money on the game.

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Boris October 21, 2014 07:20

Hello everyone,

We are very sorry for this whole situation. Rest assured that we understand your frustration and do not take it lightly. However, releasing an update on the Appstore is a very lengthy process and we're as fast we can to fix the issue.

Please remain patient and avoid tapping on Grammy's portrait, as it will start a timed challenge which might require you to build an item.

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- Milagros Betty Rodriguez October 23, 2014 22:10
  
  thanks for answering our plea. I know now that you are aware and are taking action on this thanks nanobit.
  
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What's the status of this problem?

Hello everyone, We are very sorry for this whole situation. Rest assured that we understand your frustration and do not take it lightly. However, releasing an update on the Appstore is a very lengthy process and we're as fast we can to fix the issue. Please remain patient and avoid tapping on Grammy's portrait, as it will start a timed challenge which might require you to build an item.

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Cinque Maggio October 21, 2014 12:56

Sorry to say, but you are giving teh impression of being extremely unprofessional here.

Maybe lack of experience, I don't know.

A lot of players suffering from this for around two weeks, and nothing really concrete done.

And I have noticed today that the adverts are showing off much more frequently than usual.
So, this can change but not the factthe game works poorly?

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Sorry to say, but you are giving teh impression of being extremely unprofessional here. Maybe lack of experience, I don't know. A lot of players suffering from this for around two weeks, and nothing really concrete done. And I have noticed today that the adverts are showing off much more frequently than usual. So, this can change but not the factthe game works poorly?

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Charlie Allcock October 21, 2014 18:44

Yes I also have suddenly started getting lots of adverts which when I purchased a gem package it stated that it would stop adverts. Very frustrating! Also still no fix when it's been going on so long and all you get is a small apology occasionally on their forum. Shocking service when people pay (including me). I will be emailing apple at this rate to try and get a refund seeing as I can't play the game how I thought I could when I purchased it.

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Yes I also have suddenly started getting lots of adverts which when I purchased a gem package it stated that it would stop adverts. Very frustrating! Also still no fix when it's been going on so long and all you get is a small apology occasionally on their forum. Shocking service when people pay (including me). I will be emailing apple at this rate to try and get a refund seeing as I can't play the game how I thought I could when I purchased it.

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Susan Dobrunick October 22, 2014 02:30

I've been having same problems! Are they checking these message boards? Pls fix!

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I've been having same problems! Are they checking these message boards? Pls fix!

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Ayls Ruth October 23, 2014 17:48

I'm at 1 week 3 days. I'm just about done.
And I am an active spender in this game. Sort it out.

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I'm at 1 week 3 days. I'm just about done. And I am an active spender in this game. Sort it out.

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Susan Dobrunick October 23, 2014 23:02

I agree with the other people that posted about the gems. You forced us to build things and then don't let us request the gifts or receive them! If you don't update your game then it's crap.

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I agree with the other people that posted about the gems. You forced us to build things and then don't let us request the gifts or receive them! If you don't update your game then it's crap.

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Kim October 25, 2014 02:59

2 weeks now! This bites! Game is now boring! No decent challenges and can't build! A few more days and I'm deleting this game! There's no way I am buying anything else at this time!

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2 weeks now! This bites! Game is now boring! No decent challenges and can't build! A few more days and I'm deleting this game! There's no way I am buying anything else at this time!

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Kim October 25, 2014 03:01

2 weeks now! This game is now boring! No decent challenges, can't build anything and there's no way I'm buying anything at this point. Other games seem to have no problem with updates. If it's really such a problem, how about not updating unless you know it works?! That's what broke it! A few more days and I'm deleting!

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2 weeks now! This game is now boring! No decent challenges, can't build anything and there's no way I'm buying anything at this point. Other games seem to have no problem with updates. If it's really such a problem, how about not updating unless you know it works?! That's what broke it! A few more days and I'm deleting!

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Elaine Macinnes October 25, 2014 03:08

I've been waiting 2 weeks to ask for gifts I'm getting frustrated big time

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I've been waiting 2 weeks to ask for gifts I'm getting frustrated big time

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Tami October 26, 2014 05:52

Good news bakery pals !e We have an update that seems to have fixed the gift issue. thank you nanobit

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Good news bakery pals !e We have an update that seems to have fixed the gift issue. thank you nanobit

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Boris October 27, 2014 08:43

Hello everyone,

A new update has been released which should fix the issue. Please update your game and let us know if the issue still persists after doing so.

Again, we are very sorry for the inconvenience caused by this issue, as well as for the long wait for the update to be released.

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Hello everyone, A new update has been released which should fix the issue. Please update your game and let us know if the issue still persists after doing so. Again, we are very sorry for the inconvenience caused by this issue, as well as for the long wait for the update to be released.

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brano_2 May 10, 2015 02:25

looks like game is done wqaiting for refund of my money put into this bad revue will be posted on app store warning others not to waste time on this game was great till this happened.

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- Marina May 27, 2015 08:26
  
  Our dear players.
  
  Thank you for all your shown understanding and patience until now.
  
  We know it's been a while since this issue occurred, but finally we can announce you that update for Bakery Town and Restaurant Town is available.
  We appreciate your patience, and we are grateful to have such devoted players.
  
  If you still have the same issue please contact us at support@nanobitsoftware.com Best regards!
  Restaurant and Bakery Town team!
  
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- Cookie Y Beba July 17, 2015 04:25
  
  Well you should do another update, mine still crashing so hope you guys do it as soon as possible thank you!
  
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- Marina July 17, 2015 07:19
  
  Dear Cookie,
  
  Please contact us at support@nanobitsoftware.com and we'll provide you with further support via e-mail. Make sure you include your Nanobit ID as well as a link to this topic and/or description of the issue.
  Thank you in advance!
  
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looks like game is done wqaiting for refund of my money put into this bad revue will be posted on app store warning others not to waste time on this game was great till this happened.

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