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I’m sad

I keep loosing coins tht i earn... Pls fix ..!! My nanobit id is shabna

I just keep on loosing thousands and thousands coins ... Pls fix
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  • Not only have i lost coins but gems too. The game shut down unexpectedly and reset to the beginning. Fix ASAP!
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  • Dear Shabna,

    We are working hard to figure out what's causing this issue or confusion. I just want you to be sure you've not spent coins unlocking Advanced/Expert recipes. (Expanding and unlocking Advanced/Expert recipes does cost coins. We'll make sure to make that clearer in our next update.) Since we're having difficulties reproducing this issue we're in great need of your help. So please, if you're still experiencing this issue and you are certain you didn't Unlock Advanced/Expert or Expand, answer these few questions and helps us figure out what might be at the bottom of this issue:

    1.) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between?
    2.) Did your game crash or freeze at the time when you noticed this drop in your coin count?
    3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants?
    4.) Which game version are you playing? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    5.) Have you completed any Goals (achievements) just before you noticed your coins were missing?
    6.) Which version have you started playing on?
    7.) Which level have you reached so far?

    Also, please let us know if you're absolutely certain that you did not unlock any new recipes or purchase any expansions. We had many reports of missing coins, which, after checking our logs, turned out to be cases where players simply used the coins to unlock a new recipe or expand. We are having a very hard time collecting the information required to resolve this issue due to such reports, so please , in order to help us resolve this issue as soon as possible, make sure that you're 100% certain that you did not use these coins to expand or unlock new recipes.
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  • .) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between? NO
    2.) Did your game crash or freeze at the time when you noticed this drop in your coin count? NO
    3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants? YES
    4.) Which game version are you playing? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    5.) Have you completed any Goals (achievements) just before you noticed your coins were missing? NO
    6.) Which version have you started playing on?
    7.) Which level have you reached so far? 28

    My game did a total crash and reset. When i logged on, it took me back to the beginning. I have over 106,000 in coins, 512 in gems, 3214 recommendations. Plz fix
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  • Please contact us at support@nanobitsoftware.com and we'll provide you with further support via e-mail. Make sure you include your Nanobit ID as well as a link to this topic and/or description of the issue.

    Thank you in advanced.
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  • Very irritated as well with the loss of money, no loss of gems as of yet, but on several different occasions I have lost coins, usually around 8-9k at a time, only when I plant.
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