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I’m Angry !!!

Losing coins while game is closed !!!

Why am i losing coins ? If i play and i close the game . Then i see i have 7000 coins, then Come back to play and then i have 3000 coins ?? But the game have ben closed!!! How Can i lose coins when im not playing?? Its happend Many times now
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  • Dear Line,

    We are working hard to figure out what's causing this issue or confusion. I just want you to be sure you've not spent coins unlocking Advanced/Expert recipes. (Expanding and unlocking Advanced/Expert recipes does cost coins. We'll make sure to make that clearer in our next update.) Since we're having difficulties reproducing this issue we're in great need of your help. So please, if you're still experiencing this issue and you are certain you didn't Unlock Advanced/Expert or Expand, answer these few questions and helps us figure out what might be at the bottom of this issue:

    1.) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between?
    2.) Did your game crash or freeze at the time when you noticed this drop in your coin count?
    3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants?
    4.) Which game version are you playing? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    5.) Have you completed any Goals (achievements) just before you noticed your coins were missing?
    6.) Which version have you started playing on?
    7.) Which level have you reached so far?

    Also, please let us know if you're absolutely certain that you did not unlock any new recipes or purchase any expansions. We had many reports of missing coins, which, after checking our logs, turned out to be cases where players simply used the coins to unlock a new recipe or expand. We are having a very hard time collecting the information required to resolve this issue due to such reports, so please , in order to help us resolve this issue as soon as possible, make sure that you're 100% certain that you did not use these coins to expand or unlock new recipes.
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  • I’m Frustrated
    I keep losing coins too. I lost coins while serving food or collecting items made by the mixer and bakery. I have closed the game and come back and coins are missing. For example today I had over 10,000. I brought a cherry tree and 2 coffee trees. I served espresso, roast beef, and a cherry smoothie. I looked again and I had 436 coins. They keep disappearing. I started on the version before the recent upgrade. I am on level 26.
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  • Dear Tracle,

    This problem should be fixed soon.

    Thank you for your patience and understanding.

    With apologies,

    Deni
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