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I’m Frustrated and Upset

Lost all game progress after upgrade!!

I have upgraded the app after about 3 months of not playing, but have played for many months before the time. Now it shows at level 1 again.... All my progress lost!?
I still have proof on my Facebook that I played as it has not connected with my Facebook after the upgrade. I need this restored ASAP! User ID as per Facebook for Fashion city 2 is 10156547954870623 ... My nickname ShaniquaArts
I have been using the same device as before.
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