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I’m distressed, annoyed, upset

Lost All Progress - Fashion city 2

Got a new phone and transferred the game. I was on level 34 and now I'm back to level one. I spent almost 6 months to reach the level and its impossible to start over. I also wrote to customer care within the game and a mail to nanobit id. But no response at all. This is not cool. How do I get my game back? Please help this is very distressing.
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