Help get this topic noticed by sharing it on Twitter, Facebook, or email.

Lost over 30000 coins over three days when purchasing crops

Really? I have 5700 coins, bought 2 garlic, 2 tomatoes and 2 cucumbers and my coins are now 200 something only? Over the three days I am playing, I have lost over 30000 coins and I get tired of reporting the issue without resolution. I am wasting my time and I am glad that I never purchased gems to advance the game. As if stealing my coins would make me use real money. Your game is not worth it. If only you guys were honest, then maybe I would spend real money to progress! What a joke! That's it, not playing this game anymore.
3 people have
this problem
+1
Reply
  • I’m angry
    OMG I have the same problem!!! Do they really think nobody will notice! I am so annoyed at that. I save up the money nd it's gone in seconds when I didn't even buy anything.

    SORT IT OUT NANOBIT. Stop being crooks!
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Dear Len,

    We are working hard to figure out what's causing this issue or confusion. I just want you to be sure you've not spent coins unlocking Advanced/Expert recipes. (Expanding and unlocking Advanced/Expert recipes does cost coins. We'll make sure to make that clearer in our next update.) Since we're having difficulties reproducing this issue we're in great need of your help. So please, if you're still experiencing this issue and you are certain you didn't Unlock Advanced/Expert or Expand, answer these few questions and helps us figure out what might be at the bottom of this issue:

    1.) Did you lose your coins immediately after purchasing the plant, or was there a slight delay in between?
    2.) Did your game crash or freeze at the time when you noticed this drop in your coin count?
    3.) Did you have any plants of this kind stored in your storage when you were purchasing these plants?
    4.) Which game version are you playing? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    5.) Have you completed any Goals (achievements) just before you noticed your coins were missing?
    6.) Which version have you started playing on?
    7.) Which level have you reached so far?

    Also, please let us know if you're absolutely certain that you did not unlock any new recipes or purchase any expansions. We had many reports of missing coins, which, after checking our logs, turned out to be cases where players simply used the coins to unlock a new recipe or expand. We are having a very hard time collecting the information required to resolve this issue due to such reports, so please , in order to help us resolve this issue as soon as possible, make sure that you're 100% certain that you did not use these coins to expand or unlock new recipes.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited

  • Immediately after purchasing plants. Happened multiple times. I even sold some of my stuff to unlock an upgrade (lot) because my coins keep on disappearing. I've been posting this problem without a response and people get no response with the same issue. Im glad I never purchased gems with real money because that would have been a total waste.
  • (some HTML allowed)
    How does this make you feel?
    Add Image
    I'm

    e.g. sad, anxious, confused, frustrated indifferent, undecided, unconcerned kidding, amused, unsure, silly happy, confident, thankful, excited