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Missing gems

Lost all my gems after logging in 15 mnts. Now my gems balance is zero. Pls help me out.
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  • Dear Sangeeta,

    Could you please answer a couple of questions for us:
    1.) How were these Gems earned? Were they purchased, earned trough quests, etc.?
    2.) Did the Gems disappear while you were in the game, or outside of the game?
    3.) Which game version, device and iOS version are you using? You can check your game version by going to your device's General Settings, Usage, Manage Storage and by selecting the game from the list.
    4.) If by any chance you remember, what was the last purchase you made using Gems?
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  • I’m confident
    All the gems were earned thru completing quests. Gems disappeared when I was outside the game. I am using game version 1.70 and iOS 8.2 version. Using Apple tab. Last purchase made by using gems were for instant cook. Total time used gems two times. Both for same use. Hope the answers r satisfactory and u will b able to help me. Thanks.
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