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I’m upset

Missing gems!

First my game messed up where I couldn't access it and now all because of me I got it working again (not thanks to the many posts and emails I sent) but my gems are missing. I now have a 0 balance but before my game messed up I had 5 gems and was supposed to get three more from the challenge but I didn't even get those. So I have 8 gems missing. Please help!
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